Customer Care Technician - 10am-630pm

PCA Pharmacy; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pharmacy in Louisville, Kentucky, is seeking a dedicated Customer Service Representative to support our pharmacy operations. This role involves liaising with customers, resolving issues, and ensuring compliance with pharmacy standards. Ideal candidates will have relevant experience in pharmacy customer service and strong communication skills. Join us to be part of a team committed to exceptional service and quality care.

Benefits

Competitive salaries and weekly pay

Wage increases every quarter

Student loan repayment

Health, dental, vision, and life insurance

401(k) match

Bonuses for attendance, referrals, and gas

Qualifications

• At least 1 year of pharmacy customer service experience preferred.
• Kentucky Pharmacy Technician Registration or eligibility required.

Responsibilities

• Act as a liaison between customers and the pharmacy.
• Resolve complaints, orders, and billing inquiries.
• Train staff to align with company standards.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Office Suite

Job description

Overview

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed residents' needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address their residents' unique pharmacy needs through specialized clinical and operational support services. Quality is our fundamental operating principle. We are committed to exceptional professional service and personal concern.

Synchrony Pharmacy is an ancillary division of Trilogy Health Services, an award-winning company leading in employee benefits, professional development, personal wellness, and recognition. We invite you to learn more about our unique culture and the exciting opportunities within our organization.

Benefits

• Competitive salaries and weekly pay
• Wage increases every quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance starting the month after your start date
• 401(k) match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And much more!

Synchrony Pharmacy complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.

Responsibilities

The role acts as a liaison between customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing, and other inquiries.

Hours vary - 2nd shift - not a remote position

Key duties include:

1. Providing customer service and issue resolution.
2. Partnering with the pharmacy to obtain necessary prescriptions for controlled drugs.
3. Resolving rejections, denials, and prior authorizations associated with Medicaid, Medicare D, or private insurance claims.
4. Connecting with prospective patients for onboarding and assisting with follow-up and inquiries as directed by the Pharmacist in Charge.
5. Serving as a communication liaison regarding medication or resident coverage issues with executives, pharmacists, responsible parties, physicians, and insurance plans.
6. Training staff to ensure performance aligns with company standards and expectations, including cross-functional skills.
7. Maintaining confidentiality of all patient and employee information to protect rights.
8. Assisting with special projects as needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.

Licenses/Certifications

• Kentucky Pharmacy Technician Registration or eligibility.

Experience

• At least one (1) year of pharmacy customer service experience; healthcare, senior living, pharmacy, or long-term care experience preferred.
• Minimum one (1) year of multi-facility experience preferred.
• Proficient computer skills, including Microsoft Office Suite.