Customer Care & Tech Support Specialist

Bluepeak; South Dakota; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision, life, 401(k)

Vacation and holidays

Professional development

Employee discounts

Job summary

Bluepeak is seeking a Customer Care Specialist in South Dakota to handle inbound calls across billing, cable, internet, and phone services. You will educate customers on billing cycles, troubleshoot issues, and promote relevant services with a focus on customer satisfaction.

The role emphasizes accurate problem diagnosis, clear communication, and adherence to attendance and performance metrics in a fast-paced, equal-opportunity environment.

Qualifications

• At least one year of customer service experience.
• High school diploma; technical education preferred.
• Able to complete background check and drug test.
• Excellent communication on the telephone.
• Able to learn basic troubleshooting and explain technical info to non-technical users.
• Able to read and interpret safety rules and product information.
• Proficient with Word processing, Internet software and e-mail.
• Capable of using the billing system and related tools.

Responsibilities

• Handle inbound service calls across billing, cable, internet and sales.
• Explain billing cycles, due dates, and charges clearly.
• Suggest services based on customer needs and educate on options.
• Troubleshoot cable, internet, and phone issues.
• Assist setup of email accounts and basic OS support.
• Maintain attendance and meet team performance metrics.
• Support customers with device features and service setup.

Skills

Customer service

Call center

Communication

Troubleshooting

Data interpretation

Education

High school diploma

Technical education

Tools

MS Word

Outlook

Outlook Express

Billing system

Internet software

Job description

Bluepeak is seeking a Customer Care Specialist in South Dakota to handle inbound calls across billing, cable, internet, and phone services. You will educate customers on billing cycles, troubleshoot issues, and promote relevant services with a focus on customer satisfaction.

The role emphasizes accurate problem diagnosis, clear communication, and adherence to attendance and performance metrics in a fast-paced, equal-opportunity environment.