Customer Care & Tech Support Pro

Zito Media; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Job summary

Zito Media is seeking a customer service representative to handle emails, calls, and billing inquiries. You will assist customers with information, schedule installations, and troubleshoot issues while promoting our services.

The role requires strong verbal and written communication, organizational skills, and the ability to multitask in a fast-paced environment. The position supports evenings, weekends, and holidays with a rotating schedule, and comes with a robust benefits package including

Qualifications

• Experience in a customer service role is required.
• Proficiency with email, internet and MS Office.
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Positive attitude, high energy, and team orientation.

Responsibilities

• Respond to electronic communications from customers needing information or assistance.
• Enter payments, troubleshoot issues, research status and schedule visits.
• Provide rate and programming information; up-sell products and services.
• Handle billing and service inquiries; support technical and sales teams.
• Maintain superior customer service and assist in phone queue when needed.

Skills

Customer service

Multitasking

Time management

Verbal communication

Written communication

Team player

High energy

Education

No formal education requirement

Tools

Microsoft Office

PowerPoint

MS Publisher

Email programs

Job description

Zito Media is seeking a customer service representative to handle emails, calls, and billing inquiries. You will assist customers with information, schedule installations, and troubleshoot issues while promoting our services.

The role requires strong verbal and written communication, organizational skills, and the ability to multitask in a fast-paced environment. The position supports evenings, weekends, and holidays with a rotating schedule, and comes with a robust benefits package including