E-Support – Coudersport, PA

Zito Media; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Employee discounts

Job summary

Zito Media is seeking a customer service representative to handle emails, calls, and billing inquiries. You will assist customers with information, schedule installations, and troubleshoot issues while promoting our services.

The role requires strong verbal and written communication, organizational skills, and the ability to multitask in a fast-paced environment. The position supports evenings, weekends, and holidays with a rotating schedule, and comes with a robust benefits package including

Qualifications

• Experience in a customer service role is required.
• Proficiency with email, internet and MS Office.
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Positive attitude, high energy, and team orientation.

Responsibilities

• Respond to electronic communications from customers needing information or assistance.
• Enter payments, troubleshoot issues, research status and schedule visits.
• Provide rate and programming information; up-sell products and services.
• Handle billing and service inquiries; support technical and sales teams.
• Maintain superior customer service and assist in phone queue when needed.

Skills

Customer service

Multitasking

Time management

Verbal communication

Written communication

Team player

High energy

Education

No formal education requirement

Tools

Microsoft Office

PowerPoint

MS Publisher

Email programs

Job description

Essential functions of the position may include, but are not limited to, the following:

• Respond to electronic communications from customers needing information or assistance.


• Enter payments, troubleshoot technical issues, research status / schedule installation and service calls; research billing issues.


• Communicate with customers in order to respond to questions; resolve service concerns; provide rate and programming information; initiate upgrade of current service and sell our products and services.


• Responsible for technical support, troubleshooting, billing support, general sales and service inquiries of all Zito products and services.


• Continually demonstrate and ensure superior customer service.


• Other functions/duties as assigned, including assisting in the phone queue when needed.


• Must be prompt, punctual and maintain regular attendance.


• Must be available to work evenings, weekends and holidays and be able to work a rotating schedule.


• Perform other related duties and tasks as assigned or as become evident.

Required Skills/Experience:

• Proficiency with Microsoft Office, including PowerPoint and MS Publisher is required.


• Previous experience in a customer service role is required.


• Demonstrated proficiency with email programs, internet and WWW is required.


• Excellent verbal and written communication skills.


• Excellent organizational skills.


• Ability to multitask and manage time well is a must.


• Must be a high energy, positive attitude, team player.


• Ability to work with limited management involvement.

Preferred Skills/Experience:

• Call Center/Help Desk experience.


• In-depth knowledge of both Macintosh and Windows operating systems.


• One year minimum experience in customer service / sales.


• Basic understanding of cable and Internet networks.


• Demonstrated ability to perform basic computer and cable internet troubleshooting.

• Zito Media retains the right to change this job description any time. Zito offers a robust benefits package including medical, dental, vision, 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.

Zito Media is an equal opportunity employer which prohibits discrimination on the basis of race, color, religion, national origin, age or sex. The company encourages job applications from minority and female candidates.

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