Customer Care Tech

Intermountain Healthcare Inc.; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, CO is seeking an Inventory Coordinator to manage day-to-day supplies for clinical programs. You will monitor par levels, coordinate with departments, and ensure timely distribution of medical products, linens, and equipment.

This role requires at least six months in materials management, strong communication, and attention to detail. The position operates Thursday through Saturday, 12:30 pm to 11:00 pm, with a 40-hour workweek and

Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
• Experience in a role working with healthcare supplies.

Responsibilities

• Perform inventory control on stock and non-stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized.
• Order and deliver supplies for the department using appropriate technology, systems, and suppliers.
• Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to policy and procedure.
• Communicate information concerning supply levels, new products, standardization, and implementation to staff; troubleshoot issues.
• Assign tasks to backup or fill in for Coordinator I.
• Restock supplies in identified storage locations, considering shelf life and par cart maintenance.
• Demonstrate proficiency in cycle count process; cycle count certification may be appropriate.
• Validate incoming product via tote scanning and delivery using 'Counter' and 'Delivery' functions.
• Utilize the SCIS system to manage distribution, inventory, receiving, files, and reports.
• Ensure compliance with policy; review reports and coordinate with stakeholders or SCO Business Applications Team.

Skills

Materials Management

Medical Supply Distribution

Supply Chain Processes

Warehouse Inventory Management

Warehouse Management System (WMS)

Excellent Team Player

Continuous Improvement (CI)

Tools

Pallet jack

Hand truck

Carts

Job description

This position is responsible for managing inventory activities for assigned departments or clinical programs. Key responsibilities include distributing and maintaining supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day-to-day management of inventory for the assigned department, facility, or clinical program, ensuring smooth operations and availability of necessary supplies.

Schedule : Thursday - Saturday
Hours : 12:30pm - 11:00pm

Essential Functions

• Perform inventory control on stock and non-stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized. Act as liaison between Supply Chain and assigned department, facility, or clinical program.
• Order and deliver supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.
• Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to Intermountain policy and procedure to ensure prompt and correct computer input and filing.
• Communicate information concerning supply levels, new products, standardization, and implementation to relevant department staff. Troubleshoot issues for problem resolution.
• Assign tasks to backup or fill in for Coordinator I.
• Restock supplies in identified storage locations, considering shelf life (product rotation) and the configuration and maintenance of par cart areas.
• Demonstrate proficiency in cycle count process; cycle count certification may be appropriate depending on assigned areas.
• Validate incoming product via tote scanning, verification, and tote delivery using 'Counter' and 'Delivery' functions.
• Utilize the SCIS system to ensure distribution, inventory, receiving, departmental files, and reports are managed in accordance with auditing, accounting, and other regulatory agencies.
• Ensure compliance with policy and standard operating procedures. Research and resolve SCIS-related problems for assigned inventories and coordinate with appropriate stakeholders or clinical program and SCO Business Applications Team. Review daily, weekly, and monthly reports for assigned locations.

Skills

• Materials Management
• Medical Supply Distribution
• Supply Chain Processes
• Warehouse Inventory Management
• Warehouse Management System (WMS)
• Excellent Team Player
• Continuous Improvement (CI)

Required Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
• Experience in a role working with healthcare supplies.

Preferred Qualifications

• One year of healthcare related distribution experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.
• Expected to bend, lift, and carry patient files, documents, equipment, and supplies.
• Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.

Location

Intermountain Health Lutheran Hospital
Work City: Wheat Ridge
Work State: Colorado
Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.31 - $25.11

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.