Customer Care Tech

11300 Supply Chain Organization; United States; On-site; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, Colorado, is seeking an Inventory Coordinator to manage inventory activities for the assigned department or clinical program, ensuring medical supplies, linens, and equipment are stocked and ready for clinical use on a day‑to‑day basis. Schedule: Thursday – Saturday, 12:30pm–11:00pm.

You will perform par level setting, cycle counts, use the SCIS system, liaison with Supply Chain, and coordinate with clinical staff to maintain accurate stock

Qualifications

• Six months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Ability to follow instructions and understand customer communications.
• Experience with basic word processing, spreadsheets, internet, e-mail, scheduling apps.
• Attention to detail, accuracy and dependability.
• Ability to visually inspect boxes, packing slips, and reports.
• Experience using pallet jack and other materials handling equipment.

Responsibilities

• Perform inventory control on stock and non-stock items, set par levels, identify trends, and keep supplies organized.
• Act as liaison between Supply Chain and assigned department or clinical program.
• Order and deliver supplies using appropriate technology and suppliers.
• Process documents per Intermountain policy to ensure prompt input and filing.
• Communicate supply levels, new products, standardization, and implementation to staff.
• Troubleshoot issues for problem resolution.
• Restock supplies and manage par cart areas with shelf life consideration.
• Demonstrate proficiency in cycle count process; certification as needed.
• Validate incoming product via tote scanning and verification using SCIS.
• Ensure compliance with policy and standard operating procedures.
• Review daily/weekly/monthly reports for assigned locations.

Skills

Materials Management

Medical Supply Distribution

Supply Chain Processes

Warehouse Inventory Management

WMS

Team Player

Continuous Improvement

Job description

Job Description

This position is responsible for managing inventory activities for assigned departments or clinical programs. Key responsibilities include distributing and maintaining supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day‑to‑day management of inventory for the assigned department, facility, or clinical program, ensuring smooth operations and availability of necessary supplies.

Schedule: Thursday - Saturday Hours: 12:30pm - 11:00pm

Essential Functions

• Perform inventory control on stock and non‑stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized.
• Act as liaison between Supply Chain and assigned department, facility, or clinical program.
• Order and deliver supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.
• Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to Intermountain policy and procedure to ensure prompt and correct computer input and filing.
• Communicate information concerning supply levels, new products, standardization, and implementation to relevant department staff.
• Troubleshoot issues for problem resolution.
• Assign tasks to backup or fill in for Coordinator I.
• Restock supplies in identified storage locations, considering shelf life (product rotation) and the configuration and maintenance of par cart areas.
• Demonstrate proficiency in cycle count process; cycle count certification may be appropriate depending on assigned areas.
• Validate incoming product via tote scanning, verification, and tote delivery using 'Counter' and 'Delivery' functions.
• Utilize the SCIS system to ensure distribution, inventory, receiving, departmental files, and reports are managed in accordance with auditing, accounting, and other regulatory agencies.
• Ensure compliance with policy and standard operating procedures.
• Research and resolve SCIS‑related problems for assigned inventories and coordinate with appropriate stakeholders or clinical program and SCO Business Applications Team.
• Review daily, weekly, and monthly reports for assigned locations.

Skills

• Materials Management
• Medical Supply Distribution
• Supply Chain Processes
• Warehouse Inventory Management
• Warehouse Management System (WMS)
• Excellent Team Player
• Continuous Improvement (CI)

Required Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
• Experience in a role working with healthcare supplies.

Preferred Qualifications

• One year of healthcare related distribution experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.
• Expected to bend, lift, and carry patient files, documents, equipment, and supplies.
• Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.

Location

Intermountain Health Lutheran Hospital Work City: Wheat Ridge Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.31 - $25.11

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Policy

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

AI Recruitment

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Contact

All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

PEAK Program

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

Job Description Notes

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!