Customer Care Team Leader – Growth, Bonus & PTO

Broughton Group; Winter Park (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance-based bonus

Company parties

Free food and snacks

Paid time off

Training and development

Job summary

Broughton Group is seeking a Customer Care Team Leader in Winter Park, Florida. The ideal candidate will possess over 5 years of customer service experience and 2 years in management, emphasizing leadership and problem-solving skills.

This role involves overseeing operations, enhancing customer experiences, and driving team success. The position offers a competitive salary of $45,000 to $60,000 annually, alongside various benefits including performance bonuses, training, and paid time off.

Qualifications

• 5+ years of experience in customer service.
• 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Broughton Group is seeking a Customer Care Team Leader in Winter Park, Florida. The ideal candidate will possess over 5 years of customer service experience and 2 years in management, emphasizing leadership and problem-solving skills.

This role involves overseeing operations, enhancing customer experiences, and driving team success. The position offers a competitive salary of $45,000 to $60,000 annually, alongside various benefits including performance bonuses, training, and paid time off.