Customer Care & Support Specialist

Alabama Independent Insurance Agents, Inc.; Alabama; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Alabama Independent Insurance Agents, Inc. is seeking a full-time Customer Service Representative in Alabama to act as a liaison for customer accounts, ensuring excellent service and high customer satisfaction. Responsibilities include managing calls, resolving complaints, and maintaining records. Ideal candidates have proven support experience, strong communication skills, and an Insurance Property and Casualty License. Benefits include 401(k), health insurance, and paid time off.

Qualifications

• 1 year of customer service experience required.
• Ability to adapt to different customer characters.
• License needed: Insurance Property and Casualty License.

Responsibilities

• Manage incoming calls and customer inquiries.
• Build relationships with customer accounts.
• Provide accurate information using proper tools.
• Handle complaints and follow up for resolution.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Familiarity with CRM systems

Excellent communication skills

Ability to multi-task

Education

High school degree

Job description

Alabama Independent Insurance Agents, Inc. is seeking a full-time Customer Service Representative in Alabama to act as a liaison for customer accounts, ensuring excellent service and high customer satisfaction. Responsibilities include managing calls, resolving complaints, and maintaining records. Ideal candidates have proven support experience, strong communication skills, and an Insurance Property and Casualty License. Benefits include 401(k), health insurance, and paid time off.