Customer Care & Support Representative

International Executive Service Corps; Duluth, Northern (MN, KY); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Retirement benefits

Medical, Dental & Vision

Health Savings Account

Flexible Spending Account

Life Insurance

Disability

Tuition Reimbursement

Voluntary Benefits

Paid Absences

Job summary

Minnesota Power in Duluth, MN is hiring a customer service representative to serve as the first contact for billing inquiries, service disruptions, and account management, providing effective service and resolving questions across multiple channels.

This in-person role requires a high school diploma and at least one year of related experience; weekly schedules may include evenings until 7 PM or Saturdays. Minnesota Power offers a comprehensive benefits package and equal opportunity employment.

Qualifications

• High school diploma or equivalent.
• One year or more directly related customer service experience.

Responsibilities

• Serve as the first point of contact in responding to customers, providing effective service and resolving inquiries related to billing, service disruptions, account management, basic programs and services offered, and general utility services information.
• Take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues.
• Interact with customers through communications channels such as mail, email, contact center, and in-person interactions, as needed or assigned.
• Serve as a liaison between customers and departments.
• Set up new accounts and maintain records on customer accounts.
• Support credit and collection functions within prescribed scope, including establishment of payment agreements for past-due balances and coordinating field processes according to established procedures and service regulations.
• Utilize customer service systems.
• Proficiently operates a personal computer.

Education

High school diploma or equivalent

Job description

Minnesota Power, an ALLETE company, is an electric utility headquartered in Duluth, Minnesota. We provide electricity in a 26,000-square-mile service area in northeastern Minnesota to 150,000 customers, including 14 municipal systems and some of the nation’s largest industrial customers. Minnesota Power is committed to a sustainable future for the climate, our customers and our communities while delivering safe and reliable energy. We play a unique and significant role in ALLETE’s sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet.

RESPONSIBILITIES:

• Serve as the first point of contact in responding to customers, providing effective service and resolving inquiries related to billing, service disruptions, account management, basic programs and services offered, and general utility services information.
• Take into account resources, constraints, and organizational values as they commit to satisfying customer needs and resolving customer issues.
• Interact with customers through communication channels such as mail, email, contact center, and in-person interactions, as needed or assigned.
• Serve as a liaison between customers and departments.
• Set up new accounts and maintain records on customer accounts.
• Support credit and collection functions within prescribed scope, including establishment of payment agreements for past-due balances and coordinating field processes according to established procedures and service regulations.
• Utilize customer service systems.
• Proficiently operates a personal computer.

REQUIRED EDUCATION:

• High school diploma or equivalent.

REQUIRED EXPERIENCE:

• One year or more directly related customer service experience.

SPECIAL REQUIREMENTS:

• This position will report regularly in person to Duluth, MN.
• Weekly schedules may vary and may include week days until 7:00 PM and Saturdays
• Weekly schedules are subject to change based on business need
• This position may be subject to assessment of skills, job match and/or aptitude

BENEFITS:

• The expected hourly compensation range for this position is $30.14 – $33.49. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, and experience. Additionally, this position qualifies for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

This applicant pool may be used to fill additional openings within 120 days of the posting close date.

Employer will not sponsor Visas for position.

ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

ALLETE, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR department at 218-723-7553.