Customer Care Supervisor (Onsite)

MedStar Health; Fort Mill (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a substantial company as a Customer Service Supervisor, where you'll lead a team to deliver top-notch service in equipment rentals. The role emphasizes leadership, customer satisfaction, and operational efficiency, underscored by a supportive workplace culture that values professional development and inclusivity.

Benefits

Health, dental, and vision plans

401(k) plan

Paid time off including vacation and holidays

Tuition reimbursement

Employee Assistance Program (EAP)

Qualifications

• Experience in a leadership role in a call center is preferred.
• Bilingual in Spanish and English is preferred.

Responsibilities

• Provide direction and expertise to team members.
• Ensure exceptional service to customers renting equipment.

Skills

Customer service ethic

Decision-making

Education

Two years of leadership experience

Tools

Wynne POS system

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Customer Service Supervisor (Call Center)
Sunbelt's Customer Service Supervisor is equipped for success so we can make it happen for our customers.
The Customer Service Supervisor is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. The Supervisor provides day to day direction and subject matter expertise to team members in functioning as the one centralized point of contact for all customers team members. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.
Education or experience that prepares you for success:
At least 2 years of experience in a leadership role-preferably a call/contact center, providing direction and coaching as needed
Previous equipment rental or construction industry experience preferred
Bilingual Spanish/English preferred
Knowledge/Skills/Abilities you may rely on:
Sunbelt's point of sale system (Wynne)
Customer service ethic towards the customers' needs
Decision-making abilities in line with Sunbelt's values to resolve customer issues in the absence of a higher level of management
Safety is key to our culture:
The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
We value an inclusive and diverse workplace:
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales FacilitatorBase Pay Range: $23.58 - 32.41

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees.Thispackage includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAPand length of service awards. You will become eligible for benefits on the first of the month following 30 days from your startdate.Sunbeltoffers team members the following time off from work, subject to Sunbelt's policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.