Customer Care Supervisor (Onsite)

Sunbelt Rentals, Inc.; Fort Mill (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Sunbelt Rentals as a Customer Care Supervisor where you'll lead a team to provide exceptional service in the equipment rental industry. This role offers a chance to utilize your leadership skills and make a significant impact in a fast-paced environment, with a competitive salary and benefits package.

Benefits

Health, dental and vision plans

401(k) with company match

Volunteer time off

Tuition reimbursement

Flexible spending accounts

Qualifications

• Experience in a leadership role in a call/contact center.
• Bilingual in Spanish/English preferred.
• Knowledge of customer service principles and equipment rental.

Responsibilities

• Provide direction and coaching to team members.
• Ensure professional and efficient service to customers.
• Act as a centralized point of contact for customer inquiries.

Skills

Customer service ethic

Decision-making abilities

Bilingual (Spanish/English)

Education

At least 2 years of experience in a leadership role

Previous equipment rental or construction industry experience

Tools

Point of Sale system (Wynne)

Job description

Join to apply for the Customer Care Supervisor (Onsite) role at Sunbelt Rentals, Inc.

2 days ago Be among the first 25 applicants

Join to apply for the Customer Care Supervisor (Onsite) role at Sunbelt Rentals, Inc.

Get AI-powered advice on this job and more exclusive features.

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Customer Service Supervisor (Call Center)Sunbelt’s Customer Service Supervisor is equipped for success so we can make it happen for our customers.The Customer Service Supervisor is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. The Supervisor provides day to day direction and subject matter expertise to team members in functioning as the one centralized point of contact for all customers team members. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.Education or experience that prepares you for success:At least 2 years of experience in a leadership role-preferably a call/contact center, providing direction and coaching as neededPrevious equipment rental or construction industry experience preferredBilingual Spanish/English preferredKnowledge/Skills/Abilities you may rely on:Sunbelt’s point of sale system (Wynne)Customer service ethic towards the customers’ needsDecision-making abilities in line with Sunbelt’s values to resolve customer issues in the absence of a higher level of managementSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.We value an inclusive and diverse workplace:Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator

Base Pay Range: $23.58 - 32.41

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes health, dental and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP and length of service awards. You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following time off from work, subject to Sunbelt’s policies: twelve to twenty-five vacation days depending on years of service; five sick days; six paid holidays, two paid half day holidays, two floating holidays, one inclusion day, and one volunteer day (unless specified in a collective bargaining agreement).

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at Sunbelt Rentals, Inc. by 2x

Get notified about new Customer Care Supervisor jobs in Fort Mill, SC.

Customer Service Manager - National Booking Center

Customer Service Manager - National Booking Center

Customer Service & E-Commerce Supervisor - Full Time

Customer Service Manager - National Booking Center

Red Classic- Customer Excellence Manager

Operations Supervisor - Customer Service & Install

CUSTOMER SERVICE MANAGER - CHARLOTTE, NC

Charlotte, NC $50,500.00-$60,000.00 2 weeks ago

Charlotte, NC $150,000.00-$150,000.00 1 month ago

Technology Director - Customer Service Management

Field Service Manager Mobility Customer Service

Charlotte, NC $122,100.00-$181,300.00 5 days ago

Parts Manager – Service Manager – Service Advisor

Tax Services Manager - Financial Services - Customer Tax Operations and Reporting - EDGE

Charlotte, NC $102,100.00-$187,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.