Customer Service Leader - Trucking Ops & Growth

Warren Transport Inc.; Waterloo (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Warren Transport Inc. in Waterloo, IA, is seeking a hands-on Customer Service Manager to lead a high-performing team, drive customer satisfaction, grow loads, and ensure smooth, on-time freight movement.

You will coach and develop Customer Service Representatives, build strong customer relationships, partner with Sales and Operations to transition new business, monitor high-priority loads, analyze trends, and create action plans to improve service performance while maintaining a positive,

Qualifications

• 1-3 years of customer service leadership experience in the trucking industry.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• A results-driven, solutions-focused mindset.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Drive load volume growth with a strong “book the load” mentality.
• Build and strengthen key customer relationships.
• Partner with Sales and Operations to transition and support new business.
• Solve customer service and load coverage challenges promptly.
• Monitor high-priority loads and analyze trends to improve performance.
• Hold the team accountable while creating a positive, motivated culture.
• Provide in-person oversight, coaching, and real-time escalation support.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Time management

Job description

Warren Transport Inc. in Waterloo, IA, is seeking a hands-on Customer Service Manager to lead a high-performing team, drive customer satisfaction, grow loads, and ensure smooth, on-time freight movement.

You will coach and develop Customer Service Representatives, build strong customer relationships, partner with Sales and Operations to transition new business, monitor high-priority loads, analyze trends, and create action plans to improve service performance while maintaining a positive,