Customer Care Supervisor

onelineage; Fullerton (CA); On-site; USD 70,000 - 102,000; Full time

Benefits offered by this job

Medical & dental insurance

Basic life & disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Job summary

Lineage is seeking a supervisor to oversee a range of general office and customer service activities essential to daily warehouse operations in Fullerton, CA. You will supervise and mentor direct reports, manage billing/claims interactions, and coordinate with Operations to meet on-time turnaround goals.

The role requires strong communication, problem-solving, and computer skills, with a flexible schedule including weekends when needed.

Qualifications

• 3 years customer service experience in warehousing and/or distribution environment.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Proficient computer skills, including Microsoft Office Suite.
• Must be able to lift a minimum of 20 lbs./9 kgs.
• Ability to work a flexible work schedule and shift, including weekends if needed.

Responsibilities

• Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Serve as point of contact to receive billing and customer claims.
• Handle escalated customer issues and validate the claims.
• Coordinate with Operations to meet on-time turnaround goals.
• Partner with Operations to prepare regular reports of customer activity.
• Conduct root cause assessment to proactively improve customer services month over month.

Skills

Customer service

Team supervision

Communication skills

Problem solving

Tools

Microsoft Office Suite

Job description

Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.

KEY DUTIES AND RESPONSIBILITIES

Supervise, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness

Serve as point of contact to receive billing and customer claims

Handle escalated customer issues and validate the claims

Coordinate with Operations to meet on-time turnaround goals

Partner with Operations to prepare regular reports of customer activity

Conduct root cause assessment to proactively improve customer services month over month

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

3 years customer service experience in warehousing and/or distribution environment

Excellent verbal and written communication skills with the ability to interact with internal and external customers

Excellent problem-solving skills and attention to detail

Proficient computer skills, including Microsoft Office Suite

Must be able to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Ability to work a flexible work schedule and shift, including weekends if needed

Pay Range:$70,304.00 - $102,200.00

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.

Lineage will not discriminate against any applicant on the basis of race, colour, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.