Warehouse Customer Service

Lineage; Baltimore (MD); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays per year

Job summary

Lineage is seeking a Customer Care Representative to deliver exceptional service while supporting warehouse operations in Baltimore. You will handle customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth inbound and outbound shipments.

The role emphasizes strong communication, organization, and teamwork, with opportunities to grow within Lineage as you help ensure customer satisfaction and accurate handling of orders

Qualifications

• High School diploma or GED.
• Excellent verbal and written communication.
• Strong organizational and multi-tasking abilities.
• Proficiency with Microsoft Office and basic computer systems.

Responsibilities

• Serve as first point of contact for customers and resolve inquiries.
• Process invoices and verify accounts accurately.
• Verify inbound receipts and report discrepancies.
• Coordinate with drivers and warehouse team for orders.
• Generate customer reports as requested.
• Maintain and file documentation in an organized manner.

Skills

Communication skills

Organizational skills

MS Office proficiency

English proficiency

Multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Lineage is hiring a Customer Care Representative to provide exceptional customer service while supporting warehouse operations. In this role, you will manage customer inquiries, process orders, track product availability, and coordinate with drivers and the warehouse team to ensure smooth inbound and outbound operations.

Key Duties And Responsibilities

• Serve as the first point of contact for customers to resolve questions, concerns, or issues promptly
• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy and report discrepancies
• Develop and maintain professional customer relationships
• Generate customer reports as requested (weekly, monthly, or specialized reports)
• Check in truck drivers, verify shipping documents, and schedule delivery/pickup appointments
• Coordinate with warehouse team to ensure product availability and timely processing of orders
• Collaborate with Operations on special client requests, expediting when necessary
• Maintain and file documentation in an organized and comprehensive manner

Additional Duties And Responsibilities

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Minimum Requirements (knowledge, Skills, Abilities)

• High School diploma or GED (may vary by facility)
• Excellent verbal and written communication skills; English proficiency may be required
• Strong organizational skills with the ability to multi-task and prioritize workload
• Proficient in Microsoft Office Suite and basic computer systems
• Ability to lift up to 20 lbs. (weight may vary depending on facility)

Pay Range:$15.72 - $26.59

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.