CUSTOMER CARE SPECIALIST - WORK FROM HOME

AppFolio; San Ramon (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Customer Care Specialist, where you will provide exceptional service and support customers using the AppFolio Property Manager platform. This remote role offers competitive pay and the opportunity to thrive in a fast-paced environment, helping customers every day.

Qualifications

• Strong product knowledge and troubleshooting skills.
• Ability to manage multiple customer interactions.
• Exceeding performance metrics in customer service.

Responsibilities

• Serve as a direct link between customers and the AppFolio platform.
• Log and document customer interactions professionally.
• Deliver top-tier service across various communication channels.

Skills

Troubleshooting

Customer Service

Communication

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $26.10 per hour / Benefits

As a Customer Care Specialist at AppFolio, you will:

1. Serve as the direct link between our customers and the AppFolio Property Manager platform.
2. Master product knowledge to provide accurate, effective troubleshooting and workflow guidance.
3. Manage customer conversations daily across various channels (phone, chat, email, etc.).
4. Deliver top-tier service while meeting or exceeding performance metrics.
5. Log and document customer interactions thoroughly and professionally.

Hiring Immediately >