CUSTOMER CARE SPECIALIST - WORK FROM HOME

AppFolio; Stratford (CT); Remote; USD 80,000 - 100,000; Full time

Job summary

AppFolio seeks a Customer Care Specialist to join their remote team. In this role, you will manage customer interactions across various channels while providing exceptional service and achieving performance metrics. Immediate hiring is in effect, making it a great opportunity for those skilled in customer service.

Qualifications

• Strong knowledge of AppFolio Property Manager platform.
• Experience in customer service roles preferred.
• Ability to manage customer interactions across phone, chat, and email.

Responsibilities

• Act as a direct link between customers and the AppFolio platform.
• Provide troubleshooting and workflow guidance.
• Log and document customer interactions thoroughly.

Skills

Product Knowledge

Customer Service

Communication

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $26.10 per hour / Benefits

As a Customer Care Specialist - Work From Home at AppFolio, you will:

1. Serve as the direct link between our customers and the AppFolio Property Manager platform.
2. Master product knowledge to provide accurate, effective troubleshooting and workflow guidance.
3. Manage customer conversations daily across various channels (phone, chat, email, etc.).
4. Deliver top-tier service while meeting or exceeding performance metrics.
5. Log and document customer interactions thoroughly and professionally.

Note: Hiring immediately.