Customer Care Coordinator

MITER Brands; Fife (WA); On-site; USD 28,000 - 32,000; Full time

Job summary

Milgard, part of MITER Brands, in Tacoma, WA, is seeking a Customer Service Representative to be the frontline for builders, remodelers, contractors and homeowners, handling warranty inquiries and coordinating technician visits. You will review requests, schedule repairs, manage customer accounts, and ensure timely delivery of replacement parts with professional communication.

A high school diploma, 1–2 years in customer service, and strong communication are preferred; window sales or millwork

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 1–2 years of customer service experience.
• Experience in window sales or millwork is a strong plus.
• Excellent communication and multitasking skills.
• Attention to detail and organizational abilities.
• Collaborative mindset and ability to work across departments.

Responsibilities

• Provide top-tier support via phone and email for warranty-related inquiries.
• Reviewing and processing customer requests with accuracy and efficiency.
• Scheduling field technicians for warranty repairs.
• Managing customer accounts and ensuring satisfaction through proactive communication.
• Handling payment transactions securely and professionally.
• Collaborating with internal teams to resolve issues.
• Prioritizing and expediting special requests to meet customer deadlines.
• Performing clerical and administrative tasks as needed.

Skills

Excellent communication

Multitasking

Collaborative mindset

Attention to detail

Education

High school diploma or equivalent

Some college coursework

Job description

Job DescriptionJoin Milgard part of MITER Brands as a Customer Service Representative – Tacoma, WA.Are you passionate about delivering exceptional customer experiences? MITER Brands is seeking a Customer Service Representative to join our team in Tacoma, WA. In this role, you’ll be the frontline support for builders, remodelers, contractors, and homeowners, ensuring every interaction reflects our commitment to quality and service. In addition, you’ll play a key role in validating warranty claims, coordinating technician visits, and ensuring timely delivery of replacement parts.Compensation & ScheduleHourly Pay Range: $20.20 - $23.00 (Based on experience)Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m.About MITER BrandsMITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we’re proud to serve our customers with integrity, innovation, and excellence.ResponsibilitiesProviding top-tier support via phone and email for warranty-related inquiries.Reviewing and processing customer requests with accuracy and efficiency.Scheduling field technicians for warranty repairs.Managing customer accounts and ensuring satisfaction through proactive communication.Handling payment transactions securely and professionally.Collaborating with internal team field service, sales, plant management, and engineering—to resolve issues.Prioritizing and expediting special requests to meet customer deadlines.Maintaining a positive and flexible attitude in a fast-paced environment.Performing clerical and administrative tasks as needed.QualificationsA high school diploma or equivalent (some college coursework preferred).1–2 years of experience in customer service, preferably in manufacturing or building materials.Experience in window sales or millwork is a strong plus.Excellent communication and multitasking skills.Strong attention to detail and organizational abilities.A collaborative mindset and ability to work across departments.What We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness ClinicFinancial ProtectionCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident InsuranceAdditional BenefitsPaid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramMITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.Work Authorization and Sponsorship Disclosure:The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.