Customer Care Specialist - Remote

American Income Life AO - Nasir Imodagbe; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading insurance company is looking for a dedicated Customer Care Specialist to leverage their customer service expertise while offering meaningful solutions to clients. This full-time, remote position involves building client relationships, assessing their needs, and providing essential support. Candidates should possess strong communication skills, a customer service background, and be willing to acquire an LLQP license if not already held.

Benefits

Comprehensive Training

Competitive Compensation

Growth Opportunities

Flexible Schedule

Supportive Environment

Work-from-Anywhere Flexibility

Qualifications

• Experience in Customer Service with a proven track record.
• Strong communication skills for effective interaction.
• Detail-oriented and capable of managing multiple accounts.

Responsibilities

• Build and maintain relationships with clients.
• Assess client needs and recommend insurance products.
• Provide ongoing client support, ensuring understanding of coverage.

Skills

Customer Service

Communication

Detail-Oriented

Organizational Skills

Education

LLQP license

Proficiency in Microsoft Office Suite

Job description

Calling the Attention of Customer Service Expert

Are you ready for a new career that allows you to leverage your customer service expertise while providing meaningful solutions to clients? If you’re passionate about helping people and want to take your career to the next level, we want you to join our team as a Customer Care Specialist!

Position: Customer Care Specialist
Location: Work From Home
Industry: Insurance
Employment Type: Full-Time

About Us:

Since 1951, we have been dedicated to serving working families, collaborating with unions to provide the support they need in times of hardship. Our mission is to ease their worries by ensuring they have financial security when it matters most. At OA Globe Life, we protect every family because they deserve peace of mind and financial security.

What We Offer:

• Comprehensive Training : No insurance experience? No problem! We provide full training to ensure your success.
• Competitive Compensation : Your income is in your hands! With a commission-based structure, you have the power to control your earnings based on the number of clients you serve and the sales you generate.
• Growth Opportunities : We believe in promoting from within and offer excellent opportunities for career advancement.
• Flexible Schedule : Work-life balance with flexible hours to fit your lifestyle.
• Supportive Environment : A positive and collaborative team environment to help you grow.
• Work-from-Anywhere Flexibility : This role can be performed remotely, offering you a great work-life balance.

Key Responsibilities:

• Build and maintain relationships with clients through phone, email, and in-person interactions.
• Assess client needs and recommend insurance products to match their requirements.
• Provide ongoing support to clients, ensuring they understand their coverage and assisting with claims or policy updates.
• Work closely with the team to meet sales goals and client satisfaction metrics.
• Stay updated on industry trends and new products to better serve clients.

What We’re Looking For:

• Experience in Customer Service : You have a proven track record of providing exceptional customer service, problem-solving, and building lasting relationships.
• Strong Communication Skills : You can effectively communicate with clients and colleagues in both written and verbal forms.
• Detail-Oriented : You’re highly organized and can manage multiple client accounts with attention to detail.
• Self-Motivated : You take initiative and are eager to grow in a fast-paced, rewarding environment.
• Desire to Learn : A positive attitude toward learning new skills and acquiring industry knowledge.

Qualifications:

• With strong interpersonal and communication skills.
• Capable of working independently with a strong sense of accountability and honesty.
• Possesses a growth-oriented mindset and a strong desire to acquire new skills and continue personal development.
• Strong organizational and time-management skills
• Must be residing in Canada.
• Proficiency in Microsoft Office Suite
• LLQP license is required or willing to acquire one. Training and support will be provided.

Submit your resume now and let’s build something great together. AO Globe life is an equal opportunity employer. We value diversity and encourage applicants from all backgrounds to apply.

If presented with the opportunity to join our company, would you be ready to invest in the licensing process financially?* Yes No

Are you seeking work sponsorship from AO? (For Canadian applicants only)* Yes No

Are you currently living in Canada? (For Canadian applicants only)* Yes No

What type of Visa do you have right now? (For Canadian applicants only)* Student Work Permit / Open Work Permit PR / Canadian Citizen Visitor's Visa