Customer Service Representative

Wiraa; United States; Remote; USD 31,000 - 54,000; Full time

Job summary

A leading company in life insurance and retirement planning is looking for a Remote Customer Service Representative. The role involves answering inquiries, processing requests, and maintaining strong client relationships within a dynamic call center environment. Ideal candidates will have substantial customer service experience, along with excellent communication skills and attention to detail. This position offers remote work flexibility and competitive salaries.

Benefits

Competitive hourly pay

Remote work environment

Career growth opportunities

Comprehensive training programs

Qualifications

• Minimum 3 years in Customer Service.
• Experience in insurance or call center preferred.
• Fluency in Spanish is a plus.

Responsibilities

• Handle incoming calls and resolve inquiries.
• Process billing requests and premium payments.
• Maintain records of customer interactions.

Skills

Communication

Data Entry

Attention to Detail

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

2 days ago Be among the first 25 applicants

About The Company

Security Mutual Life is a distinguished provider of life insurance, accumulation products, and comprehensive retirement, business, and estate planning services tailored for individuals, families, and businesses. Established in 1886 and headquartered in Binghamton, New York, the company boasts a longstanding history of financial strength, stability, and innovation. Security Mutual Life is committed to delivering innovative products that meet the evolving financial protection needs of its clients. The company invests heavily in technology, equipping its agents and employees with the latest tools to provide exceptional service to hundreds of thousands of policyholders across the United States. Additionally, Security Mutual Life is dedicated to community engagement, supporting various charitable initiatives and organizations through donations and volunteer efforts. The organization fosters a work environment rooted in trust, respect, and integrity, offering competitive salaries and benefits to its valued employees.

About The Company

Security Mutual Life is a distinguished provider of life insurance, accumulation products, and comprehensive retirement, business, and estate planning services tailored for individuals, families, and businesses. Established in 1886 and headquartered in Binghamton, New York, the company boasts a longstanding history of financial strength, stability, and innovation. Security Mutual Life is committed to delivering innovative products that meet the evolving financial protection needs of its clients. The company invests heavily in technology, equipping its agents and employees with the latest tools to provide exceptional service to hundreds of thousands of policyholders across the United States. Additionally, Security Mutual Life is dedicated to community engagement, supporting various charitable initiatives and organizations through donations and volunteer efforts. The organization fosters a work environment rooted in trust, respect, and integrity, offering competitive salaries and benefits to its valued employees.

About The Role

As a Remote Customer Service Representative, you will play a vital role in supporting our clients through inbound calls within a dynamic call center environment. Your primary responsibilities will include answering customer inquiries, resolving issues efficiently, and building strong relationships with clients and agents. You will handle a variety of service requests such as processing payments, managing billing account changes, and addressing complex policy-related questions. This position requires excellent communication skills, attention to detail, and the ability to perform multiple tasks accurately. The role is remote, and reliable internet connectivity is essential. The level of the position will be determined based on relevant skills, experience, and qualifications. Security Mutual Life supports remote work in several states, including NY, TX, PA, FL, NC, NJ, IN, AL, MA, MN, OH, GA, and AZ, providing opportunities for candidates outside the immediate vicinity of Binghamton, NY.

Qualifications

• Minimum of 3 years of experience in Customer Service
• Minimum of 1 year of accounting experience preferred
• Experience in the insurance industry or call center environment
• Fluency in Spanish is a plus
• Basic proficiency in Microsoft Word and Excel
• Excellent written and verbal communication skills
• Strong data entry skills
• Ability to perform work accurately and thoroughly
• High attention to detail
• Ability to prioritize and organize a heavy workload
• Flexible schedule with availability for occasional overtime
  
  

Responsibilities

• Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary
• Process billing requests including account number changes, payment mode changes, refunds, premium payment histories, and policy rejections
• Handle manual premium payments and other service requests via check or phone transactions from checking or savings accounts
• Process loan requests received over the phone
• Respond to inquiries related to Security Mutual Life website and handle inquiries forwarded by Corporate Communications
• Complete insurance verifications and policy summary requests for clients
• Conduct follow-up calls to obtain missing items or funds needed to update policies
• Maintain detailed records of customer interactions and transactions for tracking and quality assurance
  
  

Benefits

• Competitive hourly pay ranging from $18.57 to $20.07
• Remote work environment with flexible scheduling options
• Opportunities for career growth and development
• Comprehensive training programs
• Supportive and inclusive company culture
• Access to the latest technology and tools
• Participation in community and charitable initiatives
  
  

Equal Opportunity

Security Mutual Life is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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