Customer Care Specialist – Part Time

Beaches Tanning and Spa; American Fork (UT); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Free tanning and spa perks

Employee discounts

Commission potential

Learning and growth opportunities

Supportive team environment

Job summary

Beaches Tanning + Spa Corporate Office in American Fork is hiring a Customer Care Specialist for a part-time, in-person role. Expect 25–30 hours per week at $15–$17 per hour, with potential commissions.

You will assist customers, support store employees, and navigate account-related issues with empathy and professionalism. Ideal candidates are strong communicators, detail-oriented, and capable of multitasking in a fast-paced environment.

Qualifications

• 1 year of customer service experience.
• Strong computer skills.
• Excellent verbal and written communication.
• Detail-oriented and organized.

Responsibilities

• Resolve membership, billing, and account-related questions.
• Support stores and managers with customer situations and policies.
• Handle complaints with empathy and professionalism.
• Maintain account updates, cancellations, freezes, documentation, and reporting.
• Identify recurring issues and suggest improvements for customers and employees.
• Collaborate with team, own responsibilities, and follow through.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Independence

Team player

Attention to detail

Tools

Computer skills

Job description

Customer Care Specialist – Part Time

Beaches Tanning + Spa | Corporate Office

Part-Time | 25–30 Hours per Week | In-Person

Pay: $15–$17 per hour + Potential Commissions

Love Helping People AND Solving Problems? We're growing our Corporate Customer Care team and looking for someone who's ready to make an impact! At Beaches Tanning + Spa, our Customer Care team does more than answer phones. We're the behind-the-scenes problem-solvers who support our customers, assist store employees, navigate tricky situations, and help keep things running smoothly across all Beaches locations. We're looking for someone who's dependable, detail-oriented, a strong communicator, and a natural problem-solver. If you enjoy helping others, thinking on your feet, and finding solutions, this could be the perfect opportunity for you!

What You'll Do

• Be a Problem-Solver: Help customers resolve membership questions, billing concerns, and other account-related issues.
• Support Our Stores: Assist employees and managers with customer situations, policies, and procedures.
• Handle the Tough Stuff: Navigate customer complaints and challenging conversations with empathy, confidence, and professionalism.
• Keep Things Organized: Manage account updates, cancellations, freezes, documentation, and departmental reporting.
• Find Ways to Improve: Identify recurring issues, share ideas, and help improve the experience for customers and employees.
• Be a Team Player: Collaborate with your team, take ownership of responsibilities, and follow through.

What Makes You a Great Fit?

• You're a strong communicator, both verbally and in writing.
• You're organized, dependable, and pay attention to the details.
• You enjoy solving problems and know how to find answers.
• You can multitask, prioritize, and stay calm under pressure.
• You're comfortable working independently and taking initiative.
• You're positive, professional, coachable, and enjoy helping others.
• You have at least 1 year of customer service experience and strong computer skills.

Schedule & Availability

• Part-Time: 25–30 hours per week.
• In-Person: All shifts are worked at our Corporate Office in American Fork.
• Flexible Availability Required: Must be available for some evenings and weekends.
• Mandatory Month-End Closings: Must be available to work until midnight on the last calendar day of every month, including weekends and holidays when applicable.

Why You'll Love Working Here

• Competitive Pay: $15–$17 per hour, with potential commissions.
• Free tanning and spa perks!
• Employee discounts on products and services.
• Opportunities to learn new skills and grow within Beaches.
• A supportive, collaborative team environment.
• The opportunity to make a difference for customers and employees across the company.