Customer Care Specialist – Part Time

Beaches Tanning + Spa; American Fork (UT); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Free tanning

Spa perks

Employee discounts

Growth opportunities

Job summary

Beaches Tanning + Spa is growing its Corporate Customer Care team in American Fork, Utah. We’re seeking a dependable, detail-oriented problem-solver who can help customers, support store employees, and keep processes running smoothly.

This part-time role offers $15-$17 per hour plus potential commissions and requires strong communication and computer skills. You’ll resolve membership questions, handle billing concerns, assist with store policies, manage account updates and reporting, and

Qualifications

• Minimum 1 year of customer service experience.
• Strong computer skills.
• Detail-oriented and organized.

Responsibilities

• Resolve membership questions and billing concerns.
• Support stores and employees with customer issues.
• Handle customer complaints with empathy and professionalism.
• Update accounts, cancellations, freezes, and documentation.
• Document activities and generate departmental reports.
• Identify recurring issues and suggest improvements.

Skills

Customer service

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

Pay: $15-$17 per hour + Potential Commissions

Love Helping People AND Solving Problems? We're growing our Corporate Customer Care team and looking for someone who's ready to make an impact! At Beaches Tanning + Spa, our Customer Care team does more than answer phones. We're the behind-the-scenes problem-solvers who support our customers, assist store employees, navigate tricky situations, and help keep things running smoothly across all Beaches locations. We're looking for someone who's dependable, detail-oriented, a strong communicator, and a natural problem-solver. If you enjoy helping others, thinking on your feet, and finding solutions, this could be the perfect opportunity for you!

What You'll Do

• Be a Problem-Solver: Help customers resolve membership questions, billing concerns, and other account-related issues.
• Support Our Stores: Assist employees and managers with customer situations, policies, and procedures.
• Handle the Tough Stuff: Navigate customer complaints and challenging conversations with empathy, confidence, and professionalism.
• Keep Things Organized: Manage account updates, cancellations, freezes, documentation, and departmental reporting.
• Find Ways to Improve: Identify recurring issues, share ideas, and help improve the experience for customers and employees.
• Be a Team Player: Collaborate with your team, take ownership of responsibilities, and follow through.

What Makes You a Great Fit?

• You're a strong communicator, both verbally and in writing.
• You're organized, dependable, and pay attention to the details.
• You enjoy solving problems and know how to find answers.
• You can multitask, prioritize, and stay calm under pressure.
• You're comfortable working independently and taking initiative.
• You're positive, professional, coachable, and enjoy helping others.
• You have at least 1 year of customer service experience and strong computer skills.

Schedule & Availability

• Part-Time: 25-30 hours per week.
• In-Person: All shifts are worked at our Corporate Office in American Fork.
• Flexible Availability Required: Must be available for some evenings and weekends.
• Mandatory Month-End Closings: Must be available to work until midnight on the last calendar day of every month, including weekends and holidays when applicable.

Why You'll Love Working Here

• Competitive Pay: $15-$17 per hour, with potential commissions.
• Free tanning and spa perks!
• Employee discounts on products and services.
• Opportunities to learn new skills and grow within Beaches.
• A supportive, collaborative team environment.
• The opportunity to make a difference for customers and employees across the company.

Ready to Make Some Waves? If you're someone who takes pride in helping others, finding solutions, and being the person people can count on, we'd love to meet you!