Customer Care and Sales Advisor I

Cable ONE; Vincennes (IN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Generous PTO

401(k) with match

Legal plan

Identity theft protection

Tuition reimbursement

Community programs

Recognition program

Career advancement

Team collaboration

Job summary

Sparklight, a Cable One brand, is seeking an entry-level Retention Sales and Customer Care associate in Vincennes, IN. You will learn retention concepts, handle inquiries, and input orders using our systems to support customers and grow the business.

You will build rapport, upsell services, and meet weekly and monthly sales goals while delivering empathetic, clear communication. A collaborative team environment awaits.

Qualifications

• High school diploma or GED required.
• Ability to ask questions to identify solutions.
• Demonstrated patience and professionalism in customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Empathetic, calm under pressure.
• Ability to sit for extended periods and lift up to 10 pounds.

Responsibilities

• Learn and apply retention sales and customer care concepts.
• Perform entry-level sales and support tasks in region.
• Respond to inbound inquiries via phone or ticketing system.
• Listen actively, ask questions, and understand customer needs.
• Input orders accurately and meet sales activity goals.
• Follow scripts to ensure consistent communication.
• Assist with special projects as assigned.

Skills

Fact-finding questions

Patience and professionalism

Clear communication

Active listening

Empathy under pressure

Product knowledge

Order entry accuracy

Telephone selling

Education

High School Diploma or GED

Job description

Job Description

**IN OFFICEPOSITION**

At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.


• Perform entry-level sales and support tasks within a designated region or business area.


• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.


• Actively listen and ask questions to understand customer needs, showing empathy and respect.


• Handle a variety of customer-facing duties, including:


• Addressing requests to disconnect or remove services


• Providing billing and pricing information


• Resolving standard issues remotely or educating customers on resolution steps


• Scheduling service appointments when remote resolution isn’t possible


• Arranging product returns or exchanges


• Managing add/change/delete requests in hosted platforms


• Use effective telephone-based selling skills to:


• Buildrapportand identify customer issues


• Offer creative solutions and explain product/service benefits


• Negotiate householdspendand upsell additional services


• Accurately and efficiently input orders


• Meet or exceed weekly and monthly sales activity goals.


• Follow company-approved scripts to ensure consistent communication.


• Assist with special projects as assigned.

Qualifications

• High School Diploma or GED


• Ability to ask fact-finding questions to identify solutions aligned with customer needs


• Demonstrated patience and professionalism in all customer interactions


• Working knowledge of Cable One products and services


• Strong communication and active listening skills


• Ability to remain composed and empathetic in high-pressure situations


• Ability to sit for extended periods, use hands, talk, and hear


• May be required tolift upto 10 pounds

Pay Rate

• Hourly rate of$13.50-$15.00. We offer an hourly wage based on experience, with a focus onprovidinggrowth opportunities for both entry-level candidates and those with more experience.

Benefits

Cable One values the contributions of our associates and offers an excellent benefits package, including:

• Health from Day One: Medical, dental, and vision plans start immediately


• Protect What Matters: Life insurance for you and your loved ones


• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days


• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one


• Extra Peace of Mind: Group legal plan and identity theft protection

Additional Perks

• Learn & Earn: Tuition reimbursement up to $5,250 in your first year


• Give Back: Participate in community support programs across the U.S.


• Celebrate Wins: Recognition and awards programs highlight your achievements


• Grow Your Career: Clear advancement opportunities


• Team Vibes: Collaborative work environment where ideas and teamwork thrive

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Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embodyeach and everyday.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brandsiscommitted to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.