Customer Care Specialist - Licensing & Growth Opportunity

Michael Venable State Farm; Hopkinsville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan with employer 6

Life insurance

Paid time off (vacation, sick, and个人)

Paid company holidays

Clear career advancement paths

Company events, contests, and team lun

Job summary

Michael Venable State Farm in Hopkinsville, KY is seeking a Customer Care Representative who enjoys helping people, answering questions, solving problems, and ensuring every customer feels valued. You will build relationships, handle policy questions, billing inquiries, and licensing requirements, with a base salary plus commission and solid benefits.

No prior insurance experience is required; licensing training provided; join a local agency that emphasizes service, teamwork, and career

Qualifications

• No prior insurance experience required.
• Willingness to obtain Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Customer service

Problem solving

Active listening

Empathy

Communication

Detail orientation

Job description

Michael Venable State Farm in Hopkinsville, KY is seeking a Customer Care Representative who enjoys helping people, answering questions, solving problems, and ensuring every customer feels valued. You will build relationships, handle policy questions, billing inquiries, and licensing requirements, with a base salary plus commission and solid benefits.

No prior insurance experience is required; licensing training provided; join a local agency that emphasizes service, teamwork, and career