Customer Care Specialist — Insurance Team Growth Path

Jennifer Blumer - State Farm Agent; Lansing (MI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Blumer - State Farm Agent in Lansing, Michigan is looking for a Customer Relations Representative to enhance customer experiences within a successful insurance agency. This role involves managing customer inquiries, maintaining records, and coordinating with team members to ensure satisfaction. Strong communication and problem-solving skills are required, along with the ability to handle high-stress situations calmly. The position offers a competitive salary and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred but not mandatory.
• Must be able to handle high-stress situations with calmness.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Jennifer Blumer - State Farm Agent in Lansing, Michigan is looking for a Customer Relations Representative to enhance customer experiences within a successful insurance agency. This role involves managing customer inquiries, maintaining records, and coordinating with team members to ensure satisfaction. Strong communication and problem-solving skills are required, along with the ability to handle high-stress situations calmly. The position offers a competitive salary and opportunities for advancement.