Customer Care Specialist - Insurance & Growth Path

Samuel Cannonier - State Farm Agent; Pontiac (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Samuel Cannonier - State Farm Agent in Pontiac, MI seeks a Customer Relations Representative to deliver exceptional customer experiences and support growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs.

Ideal candidates have solid customer service experience, strong communication and problem-solving abilities, and can handle high-pressure situations while contributing to a bilingual, community-focused office culture.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving

Education

No degree required

Job description

Samuel Cannonier - State Farm Agent in Pontiac, MI seeks a Customer Relations Representative to deliver exceptional customer experiences and support growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs.

Ideal candidates have solid customer service experience, strong communication and problem-solving abilities, and can handle high-pressure situations while contributing to a bilingual, community-focused office culture.