Customer Care Specialist: Inquiries, Orders & Support

Domino's; Decatur (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Domino's in Decatur seeks a Customer Service Representative to greet customers, answer questions, process orders, and handle inquiries with accuracy and care. You will resolve issues, maintain product knowledge, and support a fast-paced team dedicated to excellent service.

Ideal candidates have strong communication, a detail-oriented mindset, and the ability to multitask in a dynamic retail environment. Training, shift flexibility, and a customer-focused approach are valued at this location.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in data entry and basic computer operations.
• Ability to multitask effectively in a fast-paced environment.
• Strong interpersonal skills and ability to work collaboratively in a team.
• Customer-focused mindset with a commitment to providing exceptional service.
• Flexibility to work various shifts as needed.
• Ability to remain calm and professional under pressure.
• Willingness to learn and adapt to new technologies and procedures.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly.
• Process customer orders, ensuring accuracy and timeliness.
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions.
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers.
• Collaborate with team members to ensure smooth operations and consistent customer service.
• Enter and update customer information in our database systems.
• Assist in maintaining a clean and organized work environment.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Identify and elevate complex issues to appropriate departments or management when necessary.
• Meet or exceed established performance metrics and quality standards.

Skills

Communication

Problem Solving

Data Entry

Multitasking

Teamwork

Customer Focus

Shift Flexibility

Adaptability

Basic Math

Stamina

Education

High School Diploma

Job description

Domino's in Decatur seeks a Customer Service Representative to greet customers, answer questions, process orders, and handle inquiries with accuracy and care. You will resolve issues, maintain product knowledge, and support a fast-paced team dedicated to excellent service.

Ideal candidates have strong communication, a detail-oriented mindset, and the ability to multitask in a dynamic retail environment. Training, shift flexibility, and a customer-focused approach are valued at this location.