Customer Care Specialist I (Manheim)

Cox Communications; Bordentown (NJ); Hybrid; Full time

Job summary

An established industry player is seeking a Customer Care Specialist to join their dynamic team. This role offers the opportunity to engage with customers, solve problems, and enhance their experience through effective communication. You'll be the go-to person for resolving issues, working closely with various departments to ensure customer satisfaction. The company takes pride in its innovative approach and commitment to excellence, providing a supportive work environment that values your contributions. If you're passionate about customer service and looking to grow in a collaborative setting, this position is perfect for you.

Benefits

Paid Time Off

Health Care Insurance

401(k) Retirement Plan

Flexible Vacation Days

Paid Holidays

Qualifications

• High School Diploma required; less than 2 years of experience preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide timely support via phone, chat, and email to resolve customer issues.
• Maintain relationships with customers and escalate issues as needed.

Skills

Customer Service

Problem Solving

Communication Skills

Multi-tasking

Basic Computer Knowledge

Education

High School Diploma/GED

Tools

Email

Phone Systems

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

• The C C R will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

• Maintaining relationships with existing customers includes problem solving by the C C R, by consulting with dealers and educating them about Manheim and ancillary partners.

• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.

• May work across other departments to train on resolving different client issues.

• The C C R will provide responsive, timely telephone, chat and email support. The C CR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

• The C C R will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Qualifications:

Minimum:

• High School Diploma/GED
• Generally, less than 2 years of experience

Preferred:

• Minimum of 2 years of Call center and/or client interfacing experience
• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email
• Excellent oral and written communications skills, particularly in a phone or email context
• Experience working in a contact center metrics driven environment
• Strong communication skills and basic computer knowledge
• Ability to operate under tight pressure
• Experience working in the automotive industry

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.