Customer Service Representative II NYS_Dedicated Serivce Unit

Versant Health, Inc.; Town of Union (NY); On-site; Full time

Job description

Customer Service Representative II NYS_Dedicated Service Unit

Latham, NY 12110, USA

Job Description

Posted Monday, August 26, 2024 at 4:00 AM | Expired Tuesday, September 10, 2024 at 3:59 AM

Customer Service Representative II-NYS

Shift: Monday through Friday, 9:30am-6:00pm EST

Who are we?

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, and no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

What are we looking for?

The Customer Service Representative II responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide an exceptional customer service experience.

Where you will have an impact

• Responsible for providing exceptional customer service while answering incoming member and provider telephone inquiries in a manner that is always respectful and courteous.
• Must successfully perform all general duties required in CSR I role.
• Proficient use of systems to respond to customer inquiries and requests adhering to defined customer service standards.
• Individual telephone quality must meet or exceed 96%.
• Cross-train in additional CSR II disciplines.
• Associate performance must be in good standing (No performance warnings).
• Required knowledge of multiple products and ability to deepen or retain relationships through customer service.
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within departmental requirements.
• Regular reliable attendance is required.
• As required by changing business needs, complete additional responsibilities as assigned.
• Other duties as assigned.

What’s necessary to do the job?

• Minimum High School Diploma or GED.
• Minimum 1 year of related experience.
• Knowledge and experience in the insurance, health, or vision care industry preferred.
• Proficiency in Microsoft Office.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI). Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce.

The wage range for applicants for this position is [$17.65 to $19.00].

All incentives and benefits are subject to the applicable plan terms.