Customer Care Specialist I

Agiliti Health, Inc; Kansas; Remote; Full time

Job summary

An established industry player is seeking a Customer Care Specialist I to provide exceptional service and support to customers. This role involves resolving product issues, maintaining accurate customer data, and identifying opportunities to enhance customer engagement. With a focus on strong communication and problem-solving skills, the ideal candidate will thrive in a fast-paced environment. The company offers a supportive work culture with a comprehensive benefits package, including health insurance, paid time off, and a 401K plan. If you are passionate about customer service and looking to make a meaningful impact, this is the perfect opportunity for you.

Benefits

Health Insurance Options

Dental & Vision Plans

Short- and Long-Term Disability Plans

Flexible Spending Accounts

Health Savings Accounts

Life Insurance Options

Paid Time Off

401K Saving Plan with employer match

Employee Discounts

Tuition Reimbursement

Qualifications

• High School Diploma or equivalent experience required.
• Previous experience in a high-volume call center preferred.

Responsibilities

• Provides comprehensive contact with customers via phone.
• Maintains accurate records of customer interactions.

Skills

Strong Communication Skills

Business Savvy

Product Knowledge

Organization Skills

Relationship Building

Strategic Vision

Computer Skills

Education

High School Diploma

2 years of equivalent experience

Tools

MS Suite

Customer Relationship Management Software

Order Management Systems

Job description

Customer Care Specialist I page is loaded

Customer Care Specialist I

Apply remote type Remote locations Kansas - Home based time type Full time posted on Posted 2 Days Ago job requisition id JR39083

The Customer Care Specialist provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate data throughout the entire order process.

The schedule for this role: Friday through Tuesday, 12 pm – 9 pm. (Days off during the week are Wednesday and Thursday).

Primary Objectives and Responsibilities

• Provides comprehensive corporate contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service site.
• Maintains comprehensible records of all customer interactions in call center databases.
• Maintains accurate customer data by updating system information.
• Identify customers’ needs, clarify information, research issues, and provide accurate, satisfactory answers to customer queries and concerns. Follows call center scripts when handling different topics.
• Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determine the cause of the problem; guiding customer through troubleshooting select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
• General knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialist.
• Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to Inside Sales specialists for follow up.

Qualifications

• High School Diploma or 2 years of equivalent experience required.
• Previous experience in a high-volume call center is preferred.
• Available to work weekends and holidays as needed.
• Ability to multi-task, set priorities and manage time effectively is preferred.
• Proven track record of new business generation resulting in increased revenue.
• Healthcare industry knowledge preferred.

Knowledge, Skills and Abilities

• Strong Communication Skills: Strong phone and verbal communication skills along with active listening.
• Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure.
• Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products; applies independent judgment to recommend products for a given customer's situation.
• Organization Skills: Practiced documentation skills and detail-oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success.
• Relationship Building and Influence: Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice. Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone.
• Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objectives.
• Computer Skills: Entire MS Suite, Customer Relationship Management Software, order management systems.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [e-mail].

Primary Job Location:

Home Office (KS)

Job Title:

Customer Care Specialist I

Company:

Agiliti

Location State:

Kansas

Pay Range for All Remote Locations: $13.67-$34.24

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors.