Bilingual Dealer Support Representative

Logisnext Americas Inc; Town of Grand Rapids (WI); Hybrid; USD 45,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation, sick time & holidays

401k with company match

Parental leave (6–8 weeks maternity, 5

Disability insurance

Employee discounts

Job summary

Logisnext Americas Inc. is seeking a Bilingual Dealer Support Representative to provide superior support to our dealer networks. You will respond to inquiries, manage orders, and collaborate with the Sales team to ensure a seamless dealer experience.

The role requires English/Spanish bilingual abilities, strong communication, and a commitment to customer service. A hybrid schedule applies, with in-office presence in Grand Rapids, MI three days a week.

Qualifications

• High School Diploma required; Associate degree preferred.
• 2–7 years of experience in customer support or related field.
• Bilingual English/Spanish with strong communication skills.
• Proficient in Microsoft Office (Word/Outlook/Excel/PowerPoint).

Responsibilities

• Respond to dealer inquiries via tickets in CRM, email, phone, or chat with timely, accurate information.
• Handle all order-related administration and backorder inquiries.
• Collaborate with Sales and other departments to ensure a positive dealer experience.
• Test new features on dealer-facing websites and document SOPs.
• Educate customers on systems and processes.

Skills

Bilingual English/Spanish

Customer service

Communication

Team player

Empathy

Problem solving

Microsoft Office

Education

High School Diploma

Associate degree preferred

Tools

CRM systems

SAP

Microsoft AX

BPCS

Job description

About Us:Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.About the role:As a Bilingual Dealer Support Representative, you will be responsible for providing exceptional support to our dealer networks, ensuring a satisfactory response and solution. As a crucial link between Logisnext and our dealers/customers, you will play an essential role in fostering positive relationships and resolving issues, with an opportunity to deliver critical service. As a key contact within the organization, our dealer support group is a vital resource our dealers use to ensure their businesses can move forward without interruption or delay, so they can then offer exceptional service to their customers.What you will do:Dealer/Customer Assistance: Respond promptly to dealer inquiries via tickets in an online CRM ticketing system, email, phone, or chat. Provide helpful, thorough, and accurate information in responses and updates. Sometimes this may mean simply responding to inform the dealer that we do not have an answer yet, but are working on it, keeping them well-informed. Assisting dealers may include product information, web and user account assistance, and other general inquiries.Order Management: Responsible for all order-related administration. If a dealer has a question about a part, a backorder, or any aspect of a sales order, it is our responsibility to assist them to the best of our abilities or to route their concern to the appropriate department.Partner with Sales Team: Assigned to sales reps and specific dealers to further foster a positive experience for our dealers through regular communication and engagement. Provide ongoing support and materials to ensure dealers are knowledgeable about our offerings and become their go-to for any issues that arise.Cross-functional: Testing new features of dealer-facing websites and educating our customers on our systems and processes. Encouraged to document standard operating procedures for streamlined support and service. Collaborating with other departments to ensure the best possible customer experience.When and Where:Monday through Friday, 9 am-6 pm EST. Hybrid Work Schedule: in the office 3 days a week at our Grand Rapids, MI office.What you need to have:High School Diploma; Associate’s Degree desired.2-7 years of experienceBilingual (English/Spanish)Communication: Strong verbal and written communication skills to effectively interact with dealers and internal teams.Customer Focus: A commitment to provide exceptional customer service and ensure dealer satisfaction.Team Player: Ability to work collaboratively with various departments, people, and organizations.Empathy: A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers.Problem Solving: Ability to analyze problems and propose long-term solutions to minimize repeat issuesWorking knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint).What would be nice to have:Mechanical ability or experience is preferredBPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpfulWhat we offer:Medical, dental, and vision benefitsPaid Vacation, Sick Time, and Paid HolidaysProfit Sharing OpportunitiesFlexible Spending and HSA Accounts401k with automatic company contribution and company matchShort-term and long-term disability insuranceLife, Dependent Life, and AD&D InsurancePaid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)Employee Assistance ProgramEmployee DiscountsOn-the-job training and developmentThe salary for this position ranges from $45,000 to $53,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.To be considered for this role, all applicants must submit a full and complete application through our careers page.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Equal Opportunity Employer/Veterans/DisabledAgency Disclaimer:Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.