Customer Care Specialist — High-Volume Support

GSFSGroup; Houston (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Friedkin Group is seeking a Contractor - Customer Care Specialist to deliver front-line support to GSFS Group customers, dealers, and partners. You will handle inbound calls, provide general information, document interactions, and escalate complex issues as needed in a fast-paced call center environment.

Ideal candidates will have a high school diploma, prior customer service experience, strong communication and active listening skills, and the ability to work across multiple systems while

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal communication and active listening skills.
• Ability to communicate professionally with customers and business partners.
• Comfortable navigating multiple computer systems while assisting callers.
• Strong attention to detail and ability to accurately document information.
• Ability to follow established processes and procedures.
• Ability to work effectively in a structured, high-volume environment.
• Dependable attendance and ability to work the assigned schedule.

Responsibilities

• Respond to a high volume of inbound customer and business partner calls in a professional and courteous manner.
• Assist callers with general questions, account or contract information, status updates, and other service-related inquiries within established guidelines.
• Research customer inquiries using internal systems and available resources to provide accurate information and appropriate next steps.
• Document customer interactions, inquiries, and outcomes accurately and completely in applicable systems.
• Route or elevate complex questions and issues to the appropriate team when additional assistance is required.
• Follow established call handling procedures, scripts, workflows, and service standards.
• Maintain confidentiality and appropriately handle customer and business information.
• Meet established expectations for attendance, schedule adherence, call quality, productivity, and customer service.
• Participate in required training and coaching to maintain knowledge of products, systems, procedures, and service expectations.
• Support additional call center and administrative activities as business needs require.

Skills

Customer service

Active listening

Communication

Detail oriented

Education

High school diploma

Tools

CRM systems

MS Office

Job description

The Friedkin Group is seeking a Contractor - Customer Care Specialist to deliver front-line support to GSFS Group customers, dealers, and partners. You will handle inbound calls, provide general information, document interactions, and escalate complex issues as needed in a fast-paced call center environment.

Ideal candidates will have a high school diploma, prior customer service experience, strong communication and active listening skills, and the ability to work across multiple systems while