Customer Care Specialist — Grow with a Values-Driven Team

Hispanic Alliance for Career Enhancement; Downers Grove (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision, STD, LTD, AD&

Life Insurance

Matching 401(k) Contribution

Health Savings Account

Educational Reimbursement

Matching Gift Program

Employee Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation is seeking a Customer Care Representative to act as the primary interface between customers and the company. The role involves managing orders, collaborating with multiple departments, and addressing user questions and product-related issues.

The position requires a bachelor's degree or 2 years of related experience, plus strong interpersonal and communication skills. Plumbing industry experience is preferred, with comprehensive benefits and opportunities

Qualifications

• Bachelor's degree or 2 years related experience.
• Experience in the plumbing industry preferred.
• Excellent interpersonal and communication skills.
• Knowledge of MS Office software including Excel, PowerPoint, Word and Outlook.

Responsibilities

• Actively manage customer orders
• Work and interact with multiple intercompany departments
• Identify, investigate and research user questions and problems
• Assist external users of the organization's technical products or services by answering questions and solving problems involved in their use

Skills

Interpersonal skills

Communication skills

Customer service

Education

Bachelor's degree or 2 years related experience

Tools

MS Office

Excel

PowerPoint

Word

Outlook

Job description

Zurn Elkay Water Solutions Corporation is seeking a Customer Care Representative to act as the primary interface between customers and the company. The role involves managing orders, collaborating with multiple departments, and addressing user questions and product-related issues.

The position requires a bachelor's degree or 2 years of related experience, plus strong interpersonal and communication skills. Plumbing industry experience is preferred, with comprehensive benefits and opportunities