Service Center Operations Supervisor - Second Shift

Elkay; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Vacation & Holidays

Annual Bonus Eligibility

Educational Reimbursement

Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation in Norcross, GA, seeks a Service Center Operations Supervisor for the second shift to lead all warehouse activities. The role focuses on safety, quality, performance metrics, and team development, reporting to the Value Stream Manager. The candidate will drive a culture of continuous improvement and operational excellence, ensuring customer satisfaction.

Qualifications

• High School Diploma or equivalent - Bachelor's degree preferred.
• Excellent communication and people skills.
• Experience with Axapta & Microsoft D365 system performing complex transactions a plus.
• Good writing/administrative skills, including computer skills (word processing, graphics, spreadsheet, Minitab, etc.).
• Demonstrated proficiency in time and project management.
• Team oriented with the ability to influence others.

Responsibilities

• Lead and manage all warehouse activities for the service center, emphasizing safety, quality, and KPI performance.
• Coach, develop, and mentor the operational team; oversee warehouse leads and associates.
• Ensure on-time delivery, productivity, and adherence to SOX-compliant inventory controls.
• Drive continuous improvement initiatives and lean tools across the operation.
• Collaborate with cross-functional teams to balance labor and improve customer satisfaction.
• Promote employee engagement and manage daily/weekly/monthly metrics.

Skills

Excellent communication

Good writing

Time management

Team leadership

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Axapta

Microsoft D365

Minitab

Job description

Service Center Operations Supervisor - Second Shift

The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.

Job Description

The Supervisor - Second Shift leads and manages all warehouse activities within the service center. This includes oversight to safety, quality, engagement, and overall performance to the companies aligned KPI's. As an operations Supervisor, you will have the leadership opportunity to coach, develop, motivate, and mentor an operational team. This person will be a key leader within the operations team and will report up to their Value Stream Manager. This position will be responsible for managing and leading a team to execute the responsibilities as noted above. This position is located in Norcross, GA.

Key Accountabilities

• Leadership for all Outbound and Production Transfer operations within the warehouse.
• Effectively manage Warehouse Leads and associates.
• Build team chemistry and develop associates for future roles in the business.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Accountability for meeting Key Performance Indicators such as On Time Delivery and Units Per Hour.
• Responsible for managing daily, weekly, monthly metrics and executing on counter measures.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Supervisors to balance labor.
• Develop performance goals and objectives to achieve customer expectations and ensure accuracy and quality.
• Engage the Regional Operations Support Coordination and ICQA teams to meet internal KPI’s and customer satisfaction targets.
• Promote continuous improvement culture and lead process improvement initiatives and lean tools.
• Work with the management team to improve employee engagement by initiating and/or facilitating team building events that also support our community.

Capabilities and Success Factors

• Customer Focus: Identifies opportunities that benefit the customer.
• Action Oriented: Readily takes action on challenges, without unnecessary planning.
• Ensures Accountability: Establishes clear responsibilities and processes for monitoring work and measuring results.
• Drives Results: Persists in accomplishing objectives despite obstacles and setbacks.
• Being Resilient: Maintains a positive attitude despite adversity.

Qualifications

• High School Diploma or equivalent - Bachelor's degree preferred.
• Excellent communication and people skills.
• Experience with Axapta & Microsoft D365 system performing complex transactions a plus.
• Good writing/administrative skills, including computer skills (word processing, graphics, spreadsheet, Minitab, etc.).
• Demonstrated proficiency in time and project management.
• Team oriented with the ability to influence others.

Total Rewards and Benefits

Competitive Salary

• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

Equal Opportunity Employer – Minority/Female/Disability/Veteran

What makes Zurn Elkay Water Solutions Corporation special is our people and our culture. While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values. We are looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.