Customer Care Specialist – Friendly Multichannel Support

Domino; Maplewood (MO); In loco; USD 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

SmartRecruiters, Inc. in Maplewood, Missouri is seeking a friendly Customer Service Representative to greet customers, answer questions, and resolve issues with professionalism.

You will handle inquiries by phone, email or in person, process orders and exchanges, maintain accurate records, and support teammates to deliver a positive customer experience.

The role emphasizes multitasking, attention to detail, and a customer-focused attitude in a fast-paced environment.

Competenze

• Strong verbal and written communication skills.
• Friendly, approachable demeanor and customer-focused mindset.
• Ability to stay calm in high-pressure situations.
• Proficient in basic computer skills, typing and data entry.
• Efficient time management and multi-tasking abilities.
• Willingness to learn and support team.

Mansioni

• Greet customers and address their needs professionally.
• Handle inquiries, complaints, and requests via phone, email, or in-person.
• Process orders, refunds, and exchanges accurately.
• Maintain knowledge of products, services, and promotions.
• Document interactions and maintain records in the service database.
• Collaborate with teammates to resolve issues and improve service.
• Identify upsell or cross-sell opportunities when appropriate.
• Participate in ongoing training to enhance skills.
• Contribute to a positive work environment.

Conoscenze

Excellent communication

Interpersonal skills

Customer-focused

Time management

Multi-tasking

Problem-solving

Data entry

Typing

Professional demeanor

Team player

Formazione

High school diploma or equivalent

Descrizione del lavoro

SmartRecruiters, Inc. in Maplewood, Missouri is seeking a friendly Customer Service Representative to greet customers, answer questions, and resolve issues with professionalism.

You will handle inquiries by phone, email or in person, process orders and exchanges, maintain accurate records, and support teammates to deliver a positive customer experience.

The role emphasizes multitasking, attention to detail, and a customer-focused attitude in a fast-paced environment.