Customer Care Specialist for Healthcare Providers

Sharps Medical Waste Services; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sharps Medical Waste Services seeks a Customer Care Associate to be the primary contact for customers, resolving inquiries and fostering loyalty. You will handle orders, provide product guidance, and collaborate with sales and fulfillment teams to ensure satisfaction.

The role requires strong communication, empathy, and problem-solving in a fast-paced setting. Pre-employment screenings apply and the company emphasizes service quality and cross-functional cooperation.

Qualifications

• Strong verbal and written communication skills.
• Empathy and patience when dealing with customer inquiries and concerns.
• Problem-solving and critical-thinking abilities.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries promptly via phone, email, chat, or other channels.
• Provide information about products, services and company policies.
• Investigate and resolve customer concerns or issues in a timely manner.
• Assist customers with order placement, tracking, and modifications with sales and fulfillment teams.
• Maintain accurate records of customer interactions and update CRM with relevant information.
• Gather and communicate customer feedback to improve products and processes.
• Educate customers on product use, maintenance, and troubleshooting guidance.
• Collaborate with internal teams to enhance the customer experience.
• Ensure adherence to company policies and service standards.
• Perform other duties as assigned.

Skills

Communication skills

Empathy

Problem-solving

Team collaboration

Education

High school diploma

Tools

CRM systems

Customer support tools

Job description

Sharps Medical Waste Services seeks a Customer Care Associate to be the primary contact for customers, resolving inquiries and fostering loyalty. You will handle orders, provide product guidance, and collaborate with sales and fulfillment teams to ensure satisfaction.

The role requires strong communication, empathy, and problem-solving in a fast-paced setting. Pre-employment screenings apply and the company emphasizes service quality and cross-functional cooperation.