Customer Care Advocate for Medical Waste Solutions

Sharps-Medical-Waste-Services; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Sharps Medical Waste Services is seeking a Customer Care Associate to serve as the main liaison between the company and its customers. You will handle inquiries, resolve issues, and support order placement, keeping CRM records up to date and ensuring high customer satisfaction.

The role requires strong communication, empathy, and the ability to thrive in a fast-paced environment, with potential exposure to cross-functional teams to improve service quality.

Qualifications

• Minimum high school diploma required.
• Additional education or relevant certifications are a plus.
• Willing to undergo pre-employment screenings including background check and drug screening.

Responsibilities

• Respond to customer inquiries promptly via phone, email, chat, or other channels.
• Provide information about products, services, and company policies.
• Investigate and resolve customer concerns in a timely manner.
• Assist customers with order placement, tracking, and modifications with sales and fulfillment teams.
• Maintain accurate records of customer interactions in CRM.
• Gather and communicate customer feedback to improve products and processes.
• Educate customers on product use, maintenance, and troubleshooting guidance.
• Collaborate with internal teams to enhance the customer experience.
• Ensure adherence to company policies, service standards, and quality assurance.
• Other duties as assigned.

Skills

Communication

Empathy

Problem solving

Fast-paced environment

CRM software

Education

High school diploma

Certifications (customer service)

Tools

CRM software

Job description

Sharps Medical Waste Services is seeking a Customer Care Associate to serve as the main liaison between the company and its customers. You will handle inquiries, resolve issues, and support order placement, keeping CRM records up to date and ensuring high customer satisfaction.

The role requires strong communication, empathy, and the ability to thrive in a fast-paced environment, with potential exposure to cross-functional teams to improve service quality.