Customer Care Associate

RXinsider LTD.; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Sharps Medical Waste Services is seeking a Customer Care Associate in Houston to deliver excellent service across phone, email, and chat channels. You will be the main liaison between customers and the company, addressing questions and guiding product usage while upholding quality standards.

Responsibilities include processing orders, tracking, and updates in CRM, plus collaborating with sales and fulfillment to resolve issues and gather feedback for service improvements.

Qualifications

• Strong verbal and written communication skills.
• Empathy and patience in handling inquiries.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
• High school diploma required; certifications a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, chat, or other communication channels.
• Provide information about products, services, and company policies.
• Investigate and resolve customer concerns, complaints, or issues in a timely and efficient manner.
• Assist customers with order placement, tracking, and modifications, working closely with sales and fulfillment teams.
• Maintain accurate records of customer interactions and update CRM software with relevant information.
• Gather and communicate customer feedback to improve products, services, and processes.
• Educate customers on product use, maintenance, and troubleshooting guidance.
• Collaborate with internal teams, including sales, marketing, and product development, to enhance the customer experience.
• Ensure adherence to company policies, service standards, and quality assurance practices.
• Other duties as assigned.

Skills

Customer service

Communication

Empathy

Problem solving

Attention to detail

Education

High school diploma

Tools

CRM software

Support tools

Job description

Description

Come join the largest independent Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare professionals and represent one of the most prominent companies in the Medical Waste Industry. Join an economically stable industry that offers long-term career development across 35+ locations.

As a Customer Care Associate, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. You will be the primary point of contact between the company and its customers, addressing inquiries, resolving issues, and fostering positive relationships to contribute to overall customer loyalty and retention.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, chat, or other communication channels.
• Provide information about products, services, and company policies.
• Investigate and resolve customer concerns, complaints, or issues in a timely and efficient manner.
• Assist customers with order placement, tracking, and modifications, working closely with sales and fulfillment teams.
• Maintain accurate records of customer interactions and update CRM software with relevant information.
• Gather and communicate customer feedback to improve products, services, and processes.
• Educate customers on product use, maintenance, and troubleshooting guidance.
• Collaborate with internal teams, including sales, marketing, and product development, to enhance the customer experience.
• Ensure adherence to company policies, service standards, and quality assurance practices.
• Other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Empathy and patience when dealing with customer inquiries and concerns.
• Problem-solving and critical-thinking skills.
• Ability to work effectively in a fast-paced environment.
• Familiarity with CRM systems and customer support tools is a plus.
• High school diploma required; additional education or relevant certifications are a plus.
• Must successfully complete all required pre-employment screenings, including a background check and drug screening.

Why Join Sharps

Sharps Medical Waste Services offers a mission-driven, collaborative environment where employees contribute directly to meaningful operational impact. In this role, you will play a central part in maintaining financial integrity, supporting audits, and enabling data-driven decisions that help Sharps grow and scale responsibly. You will gain exposure to cross-functional operations and the opportunity to help implement innovative finance processes.

EEO Statement

Sharps Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.