Customer Care Specialist – Flexible Hours

Kids II Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Generous benefits

Job summary

Kids2, headquartered in Atlanta, is seeking a Consumer Services Representative to deliver top-of-the-line consumer support across brand channels. You will be the first contact for warranty support and assist with product assembly, use, and safety parameters.

You will collaborate with Product Integrity and Accounting to ensure timely resolutions, while helping caregivers and patrons build confidence in our brands.

Qualifications

• 2+ years of customer service experience.
• Ability to multi-task across multi-channel touchpoints.
• Strong verbal and written skills in English and Spanish.
• Professional, reliable and detail oriented.

Responsibilities

• Directly manage incoming and outgoing consumer calls to action support within a defined standard.
• Review, process, and accurately archive a high volume of consumer email inquiries with sensitivity.
• Conduct exchanges with consumers through social applications using guided canned responses.
• Extend product troubleshooting as appropriate for our consumers, collaborating with other teams.
• Record product quality notices, initiate consumer refunds, and submit replacement orders within company guidelines.
• Collaborate with cross‑functional teams such as Product Integrity, Product Development, and Accounting.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Strong communication

Education

College, High School Diploma, or GED

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Dynamics CRM

Job description

Kids2, headquartered in Atlanta, is seeking a Consumer Services Representative to deliver top-of-the-line consumer support across brand channels. You will be the first contact for warranty support and assist with product assembly, use, and safety parameters.

You will collaborate with Product Integrity and Accounting to ensure timely resolutions, while helping caregivers and patrons build confidence in our brands.