Customer Care Specialist — Billing & Service Support

Bluebird Fiber; Lansing (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Bluebird Fiber is seeking a Customer Care Associate to join our team in the Midwest. You will be the primary contact for customers, handling inquiries by phone and email with professionalism and empathy.

Responsibilities include resolving billing questions, guiding customers through services, and maintaining accurate account records while collaborating with internal teams to ensure a seamless experience. We value strong communication, problem-solving, and a customer-first mindset; a high school

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or account support is preferred.
• Outstanding verbal and written communication skills.
• Strong interpersonal skills and a passion for helping customers.
• Ability to remain calm, empathetic, and professional in challenging situations.
• Proficiency with Microsoft Office applications.
• Ability to work independently within a collaborative team.

Responsibilities

• Deliver excellent customer service via phone and email in a professional, friendly, and timely manner.
• Build and maintain positive relationships by understanding customer needs and providing effective solutions.
• Assist customers with questions related to services, billing, payments, and account information.
• Investigate and resolve customer concerns from start to finish.
• Educate customers on Bluebird services, features and self-service resources.
• Identify opportunities to recommend services aligned with customer needs.
• Support customers with payment inquiries and account balances, including payment options.
• Maintain accurate records of customer interactions and resolutions in company systems.
• Follow up to ensure satisfaction and issue resolution.
• Conduct outbound calls to strengthen relationships and discuss services for value optimization.
• Collaborate with internal departments to resolve concerns and ensure seamless service.
• Protect confidential information by following company policies.
• Perform administrative duties as assigned and support continuous improvement.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Organization

Teamwork

Empathy

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Bluebird Fiber is seeking a Customer Care Associate to join our team in the Midwest. You will be the primary contact for customers, handling inquiries by phone and email with professionalism and empathy.

Responsibilities include resolving billing questions, guiding customers through services, and maintaining accurate account records while collaborating with internal teams to ensure a seamless experience. We value strong communication, problem-solving, and a customer-first mindset; a high school