Customer Care Specialist 1 - Remote - Utah

Nordstrom; Sandy (UT); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a remote Brand Ambassador to provide exceptional customer service. This role involves troubleshooting inquiries, processing orders, and ensuring customer satisfaction. Candidates should have a background in customer service and excellent communication skills. Enjoy a comprehensive benefits package and flexible work arrangements.

Benefits

Paid training program

Monthly work-from-home subsidy of $50

Comprehensive benefits package

Employee merchandise discount

Qualifications

• Minimum 6 months experience in customer service.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Serve as a Brand Ambassador, delivering world-class service.
• Troubleshoot and resolve customer inquiries via phone.
• Process orders and track customer packages.

Skills

Communication

Customer Service

Troubleshooting

Time Management

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Work remotely from home, with specific location restrictions in Utah
- Paid training program lasting 4 weeks, starting June 16, 2025
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including medical, dental, retirement, and paid time off
- Employee merchandise discount and access to EAP resources
- Opportunity to act as a Brand Ambassador for a well-known retail company

What to Expect (Job Responsibilities):
- Serve as a Brand Ambassador, delivering world-class service to customers
- Troubleshoot and resolve customer service inquiries via phone
- Provide critical service and product information to ensure customer satisfaction
- Process orders and enter data into the order entry system
- Track customer packages and perform other assigned duties

What is Required (Qualifications):
- Minimum of 6 months experience in a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage
- Excellent communication skills
- Ability to thrive in a fast-paced environment with a sense of urgency
- Understanding of computer systems and troubleshooting capabilities
- Must have a quiet, distraction-free home workspace with wired high-speed internet

How to Stand Out (Preferred Qualifications):
- Previous experience working in a remote customer service role
- Familiarity with Nordstrom and its customer service guidelines
- Ability to work flexible hours, including nights, weekends, and holidays

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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