Customer Care Specialist 1 - Remote - Utah

Nordstrom; Orem (UT); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a remote Brand Ambassador to deliver exceptional customer service. This role involves troubleshooting inquiries, processing orders, and providing product information. Ideal candidates will have customer service experience and strong communication skills, with opportunities for career growth and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, life insurance, and retirement plans

Merchandise discount for employees

Flexible scheduling

Monthly remote work subsidy of $50

Qualifications

• 6+ months of experience in a customer service-focused environment.
• Ability to meet work-from-home guidelines.
• Excellent communication skills.

Responsibilities

• Act as a Brand Ambassador, providing world-class service.
• Troubleshoot and resolve customer service inquiries.
• Process orders and enter data into the system.

Skills

Communication

Customer Service

Problem Solving

Adaptability

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home with a monthly subsidy of $50
- Comprehensive benefits including medical, dental, life insurance, and retirement plans
- Merchandise discount for employees
- Flexible scheduling, including nights, weekends, and holidays to accommodate personal needs

What to Expect (Job Responsibilities):
- Act as a Brand Ambassador for the employer, providing world-class service to all customers
- Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
- Provide customers with critical service and product information to ensure satisfaction
- Process orders and enter data into the order entry system during calls
- Track customer packages and perform other assigned duties

What is Required (Qualifications):
- 6+ months of experience in a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage
- Ability to meet the employer's work-from-home guidelines and expectations
- Excellent communication skills
- Ability to work in a fast-paced environment with a high sense of urgency
- A quiet, distraction-free, secure home workspace with a wired high-speed internet connection

How to Stand Out (Preferred Qualifications):
- Experience in a virtual call center environment
- Familiarity with troubleshooting computer systems and software
- Strong ability to adapt to changing business needs and peak times

#Retail #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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About the company

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