Customer Care Specialist 1 - Remote - Utah

Nordstrom; Salt Lake City (UT); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a remote Brand Ambassador to provide exceptional customer service. This role involves troubleshooting inquiries, processing orders, and ensuring customer satisfaction. The position offers a flexible schedule, comprehensive benefits, and a work-from-home subsidy, making it an excellent opportunity for those with a customer service background.

Benefits

Work from Home Subsidy of $50/month

Comprehensive benefits including Medical/Vision, Dental, Retirement

Merchandise discount

Employee Assistance Program (EAP)

Flexible work schedule

Qualifications

• Minimum of 6 months experience in a customer service-focused environment.
• Ability to meet work from home guidelines.
• Excellent communication skills.

Responsibilities

• Act as a Brand Ambassador providing world-class service.
• Troubleshoot and resolve customer service inquiries.
• Process orders and track customer packages.

Skills

Communication

Customer Service

Troubleshooting

Fast-paced Environment

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Fully remote work opportunity with location restrictions in Utah
- Work from Home Subsidy of $50/month
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program (EAP) resources
- Opportunity to act as a Brand Ambassador and make a positive impact on customer experience
- Flexible work schedule, including nights, weekends, and holidays

What to Expect (Job Responsibilities):
- Act as a Brand Ambassador for the employer, providing world-class service to all customers
- Successfully troubleshoot and resolve customer service inquiries or issues via incoming phone contacts
- Provide customers with critical service and product information to ensure satisfaction
- Process orders and enter data into the order entry system via incoming phone contacts
- Track customer packages and perform other duties as assigned

What is Required (Qualifications):
- Minimum of 6 months experience in a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage
- Ability to meet the employer's work from home guidelines and expectations
- Excellent communication skills
- Ability to work in a fast-paced environment with a high sense of urgency
- A quiet, distraction-free, secure home workspace

How to Stand Out (Preferred Qualifications):
- Understanding of computer systems and troubleshooting issues with minimal assistance
- Ability to work a set schedule, including required overtime during peak times
- Experience in a call center or similar role

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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