Customer Care Specialist 1 - Remote - Kansas

Nordstrom; Wichita (KS); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading retail and e-commerce company is seeking a Customer Care Specialist to work remotely from Kansas. This role involves providing exceptional customer service, troubleshooting inquiries, and managing orders. The position offers flexibility, comprehensive benefits, and opportunities to develop customer service skills within a reputable brand known for its outstanding service.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits including medical, vision, dental, and retirement plans

Merchandise discount

Employee assistance program resources

Qualifications

• Minimum of 6 months experience in a customer service-focused environment.
• Strong understanding of computer systems and troubleshooting capabilities.
• Ability to adhere to scheduled shifts, including nights, weekends, and holidays.

Responsibilities

• Serve as a Brand Ambassador, providing exceptional service to customers.
• Troubleshoot and resolve customer inquiries via incoming phone calls.
• Process orders and manage data entry through the order system.

Skills

Communication

Troubleshooting

Customer Service

Job description

Customer Care Specialist 1 - Remote - Kansas

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Work remotely from home with flexibility in schedule
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including medical, vision, dental, and retirement plans
- Merchandise discount and employee assistance program resources
- Opportunity to develop customer service skills in a dynamic environment
- Be part of a reputable brand known for outstanding customer service

What to Expect (Job Responsibilities):
- Serve as a Brand Ambassador, providing exceptional service to customers
- Troubleshoot and resolve customer inquiries via incoming phone calls
- Offer critical service and product information to ensure customer satisfaction
- Process orders and manage data entry through the order system
- Track customer packages and perform additional duties as assigned

What is Required (Qualifications):
- Minimum of 6 months experience in a customer service-focused environment
- Excellent communication skills and ability to work in a fast-paced setting
- Strong understanding of computer systems and troubleshooting capabilities
- Ability to adhere to scheduled shifts, including nights, weekends, and holidays
- A quiet and secure home workspace with wired, high-speed internet

How to Stand Out (Preferred Qualifications):
- Experience in contact centers, retail, hospitality, or food and beverage industries
- Familiarity with working from home guidelines and expectations

#RetailJobs #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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