Customer Care Specialist 1 - Remote - Kansas

Nordstrom; Overland Park (KS); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a Customer Care Specialist to provide exceptional service remotely. This role includes troubleshooting customer inquiries, processing orders, and ensuring customer satisfaction. Candidates should have at least 6 months of customer service experience and excellent communication skills. The position offers flexible scheduling and a comprehensive benefits package.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits package

Employee discounts on merchandise

Flexible scheduling

Qualifications

• Minimum of 6 months experience in a customer service-focused environment.
• Excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as a Brand Ambassador providing exceptional service.
• Troubleshoot and resolve customer service inquiries.
• Process orders and track customer packages.

Skills

Communication

Customer Service

Troubleshooting

Time Management

Job description

Customer Care Specialist 1 - Remote - Kansas

Employer Industry: Retail

Why consider this job opportunity:
- Work remotely from the comfort of your home
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including medical, vision, dental, retirement, and paid time off
- Employee discounts on merchandise
- Opportunity to develop customer service skills in a fast-paced environment
- Flexible scheduling, including nights, weekends, and holidays

What to Expect (Job Responsibilities):
- Act as a Brand Ambassador for the employer, providing exceptional service to all customers
- Troubleshoot and resolve customer service inquiries via incoming phone contacts
- Provide critical service and product information to ensure customer satisfaction
- Process orders and enter data into the order entry system
- Track customer packages and perform additional duties as assigned

What is Required (Qualifications):
- Minimum of 6 months experience in a customer service-focused environment (contact center, retail, hospitality, or food and beverage)
- Excellent communication skills
- Ability to work in a fast-paced environment with a high sense of urgency
- Understanding of computer systems and ability to troubleshoot issues
- Must have a quiet, distraction-free home workspace

How to Stand Out (Preferred Qualifications):
- Experience with remote work guidelines and expectations
- Familiarity with high-speed internet and computer systems

#Retail #CustomerService #RemoteWork #FlexibleSchedule #CareerDevelopment

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About the company

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