Customer Care Specialist 1 - Remote - Kansas

Nordstrom; Lenexa (KS); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a Customer Care Specialist to provide exceptional service while working remotely from Kansas. This role involves troubleshooting customer inquiries, processing orders, and ensuring a high level of customer satisfaction. With comprehensive benefits and opportunities for career advancement, this position is ideal for those with a strong customer service background and excellent communication skills.

Benefits

Comprehensive benefits including medical, dental, and retirement plans

Employee merchandise discount

Flexible scheduling, including nights, weekends, and holidays

Work from home with a $50 monthly subsidy

Qualifications

• 6+ months of experience in a customer service-focused environment.
• Ability to meet Work from Home Guidelines.
• A quiet, distraction-free home workspace with high-speed internet.

Responsibilities

• Act as a Brand Ambassador, providing world-class service.
• Troubleshoot and resolve customer service inquiries.
• Process orders and enter data into the order entry system.

Skills

Excellent communication skills

Ability to work in a fast-paced environment

Job description

Customer Care Specialist 1 - Remote - Kansas

Employer Industry: Retail

Why consider this job opportunity:
- Work from home with a $50 monthly subsidy
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, and retirement plans
- Employee merchandise discount and access to EAP resources
- Flexible scheduling, including nights, weekends, and holidays

What to Expect (Job Responsibilities):
- Act as a Brand Ambassador, providing world-class service to all customers
- Troubleshoot and resolve customer service inquiries via incoming phone contacts
- Provide customers with critical service and product information
- Process orders and enter data into the order entry system
- Track customer packages and perform other assigned duties

What is Required (Qualifications):
- 6+ months of experience in a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage
- Ability to meet the employer's Work from Home Guidelines and expectations
- Excellent communication skills
- Ability to work in a fast-paced environment with a high sense of urgency
- A quiet, distraction-free, secure home workspace with high-speed internet

How to Stand Out (Preferred Qualifications):
- Experience in a contact center environment
- Familiarity with troubleshooting computer systems
- Flexibility to work required overtime during peak business needs

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.