Customer Care Specialist

OneMain Financial; West Valley City (UT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10%)

Tuition reimbursement

Paid time off (15 days’ vacation per y

Paid sick leave as determined by state

Paid holidays (7 days per year)

Job summary

OneMain Financial is seeking a Customer Care Specialist to be the face of the company, handling calls about accounts, insurance claims, and credit reporting. You will help with payment deferments and provide accurate information to customers in a fast-paced environment.

The role is onsite in West Valley City, UT with a Monday–Friday schedule and rotating Saturday shifts. A High School Diploma or GED is required and benefits accompany full- and some part-time roles.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Answer incoming calls and provide information on accounts.
• Clarify customer concerns and resolve service problems, then follow up to ensure resolution.
• Resolve insurance issues and credit reporting problems with customers.
• Process extensions and due day change requests.
• Other duties as assigned by the Customer Relations Team Lead.

Skills

Customer service

Phone support

Problem solving

Communication

Education

High School Diploma or GED

Job description

As aCustomer Care Specialist,you will be an important part of a team who are really the face of OneMain Financial! You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues.

Location

Onsite in West Valley City, UT

Pay

hourly + bonus

Schedule

Monday through Friday 9:00am-6:00pm with a rotating Saturday once ever 6-8 weeks.

Job Duties

• Answer incoming calls and answer questions or provide information on accounts.
• Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
• Resolve insurance issues and credit reporting problems with customers.
• Process extensions and due day change requests.
• Other duties as assigned by the Customer Relations Team Lead
  

Required experience/education

• High School Diploma or GED required
  

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)