Customer Care Specialist

City of Temple, TX; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Temple, TX seeks an Accounts Receivable Specialist to perform routine AR transactions, process payments, and maintain utility accounts.

You will assist customers via email, in person, and on the phone, research and resolve account issues, and prepare reports.

A high school diploma and two years of office customer service experience are required; typing test proficiency is expected; municipal utility billing or banking experience is a plus.

Qualifications

• Two years of experience in professional office environment providing customer service.
• Ability to pass typing test.
• Preferred: experience in utility billing or banking.

Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

Skills

Customer service

Attention to detail

Communication skills

Education

High School diploma or equivalent

Job description

Ready to Start Your Career with the City of Temple?

Responsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.

Essential Duties And Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• Two (2) years of experience in professional office environment providing customer service
• Ability to successfully pass a typing test

Preferred Qualifications

• Experience in utility billing customer service in municipal government environment
• Experience in banking

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.