Customer Care Specialist

myhrhome; Salt Lake City (UT); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

OneMain Financial is seeking a Customer Care Specialist to be the face of our team in West Valley City, Utah. You will handle customer service calls, help with account information, and assist with insurance claims and credit reporting issues in a fast-paced environment.

This onsite role offers hourly pay with a bonus potential, Monday–Friday schedule 9:00 am–6:00 pm and a rotating Saturday every 6–8 weeks. Applicants should have a High School Diploma or GED and a customer-focused mindset.

Competenze

• High School Diploma or GED required.

Mansioni

• Answer incoming calls and provide information on accounts.
• Resolve service problems by clarifying the customer's concern and ensuring resolution.
• Resolve insurance issues and credit reporting problems with customers.
• Process extensions and due date change requests.
• Other duties as assigned by the Customer Relations Team Lead

Conoscenze

Customer service

Phone support

Formazione

High School Diploma or GED

Descrizione del lavoro

As a Customer Care Specialist, you will be an important part of a team who are really the face of OneMain Financial! You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues.

Location: Onsite in West Valley City, UT

Pay: hourly + bonus

Schedule: Monday through Friday 9:00am-6:00pm with a rotating Saturday once ever 6-8 weeks.

Job Duties

• Answer incoming calls and answer questions or provide information on accounts.
• Resolve service problems by clarifying the customer's concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
• Resolve insurance issues and credit reporting problems with customers.
• Process extensions and due day change requests.
• Other duties as assigned by the Customer Relations Team Lead

Required experience/education

High School Diploma or GED required

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.