Remote Phone Sales Representative - Aftermarket Auto Parts

Turn5, Inc.; Georgia; Remoto; USD 48.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

401(k) / Roth plans

Remote work

PTO and holidays

Parental Leave

Travel assistance & life services

YMCA membership reimbursements

Vehicle discounts

Descrizione del lavoro

Turn5, Inc. is hiring for a Sales Tech I position that supports automotive enthusiasts through our online platforms. This role emphasizes guiding customers to the best aftermarket parts for their dream builds and driving sales across multiple channels.

The position offers remote work from home with weekend shifts and a potential earnings mix that can reach $80,000+ annually including performance bonuses. Training and advancement through the Sales Tech Career Path Program are available.

Competenze

• High school diploma or equivalent.
• Must acquire automotive knowledge for supported vehicles.
• Excellent sales ability and some product knowledge.
• Reliable attendance per company policy.
• Professionalism and tact when dealing with customers.
• Strong computer keyboarding and internet skills.

Mansioni

• Handle customer communication via calls, texts, emails, and chats regarding orders, inquiries, and returns.
• Make outbound calls/texts to follow up on sales leads and close sales.
• Take inbound calls/tickets/chats as needed and directed by leadership.
• Utilize product knowledge to sell automotive accessories.
• Build rapport to foster repeat business and address service-related issues.

Conoscenze

Excellent sales ability

Product knowledge

Oral and written communication

Attention to attendance

Organization

Time management

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Excel

Descrizione del lavoro

Overview

Want to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, and Drive with us!

Join our Sales Tech Team and earn up to $80,000+/year while working from HOMEwith our competitive earning potential opportunities below!

• Starting Pay: $17/hour + hourly shift differential opportunities, with the potential to increase your rate up to $20-$23/hour with our Sales Tech Career Path Program.
• Weekend Shift Pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work!
• Perfect Attendance Bonus: Youhave the opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs!
• Sales-Based Performance Bonus: With our tiered sales-based bonus program, you have the opportunity to bonus up to $30,000+ per year by helping support automotive enthusiasts purchase parts for their dream builds!

WHO IS TURN5?

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area. Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

POSITION SUMMARY

Under the direction of the Sales Management Team, the Sales Tech I aids our customers through their automotive accessories purchasing experience. This position is essential in directing consumers to the best aftermarket parts for their vehicle to create their dream build.

QUALIFICATIONS

• Education: High school diploma or an equivalent combination of education and experience.
• Must have or have the ability to acquire automotive knowledge in all supported vehicles.
• Excellent sales ability and some product knowledge or ability to learn.
• Ability to maintain attendance as defined by company policy.
• Ability to maintain professionalism and use tact when dealing with difficult customers.
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Oral and written communication, interpersonal skills.
• Ability to prioritize workload and meet deadlines.
• Upon hire, successful completion of the Turn5 sales new hire training program.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
• Bi-lingual a plus

PERKS & BENEFITS

• Health Insurance:Medical, dental, and vision coverage
• Financial:401(k)/Roth plans with generous company match!
• Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
• Automotive Enthusiast Program:
  • Employee Discounts-All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
  • Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
• Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
• Builds rapport with customers to foster repeat business up to and including service-related issues.
• Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
• Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc.
• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
• Participates in special projects and performs other duties as assigned by management.

ESSENTIAL JOB FUNCTIONS (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)

• Visual and hearing capability.
• Ability to sit for long periods of time.
• Ability to maintain attendance as defined by company policy.
• Ability to work under pressure to meet strict deadlines.
• Ability to operate general office equipment i.e., fax machine, photocopier, computer printer.
• Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others.
• Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances.

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