Customer Care Specialist

Socket.dev; Oshkosh (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health insurance

Dental insurance

Vision insurance

401k with company match

Job summary

WG&R in Oshkosh is seeking a Customer Care Specialist to warmly greet customers, assist with questions and payments, and coordinate pickup orders. You will collaborate with Sales Associates and across departments to ensure a seamless experience.

Enjoy a flexible schedule with days, evenings, and rotating weekends, plus benefits including health, dental, and vision insurance, ESOP, 401k, paid vacation, and more in a family-oriented, employee-owned culture.

Qualifications

• Welcomes customers with a friendly, professional first impression.
• Answers incoming phone calls and assists with questions, payments, and order support.
• Coordinates customer pickup orders and supports day-to-day store operations.
• Collaborates with teammates across departments to deliver a world-class customer experience.
• Resolves customer questions and concerns professionally and calmly.

Responsibilities

• Welcome customers with a friendly, professional first impression and connect them with a Sales Associate.
• Answer incoming phone calls and assist customers with questions, payments, and general order support.
• Coordinate customer pickup orders and ensure smooth day-to-day store operations.
• Work collaboratively with teammates across departments to provide a world-class customer experience.
• Resolve customer questions and concerns with professionalism, care, and a solution-focused approach.

Skills

Flexible schedule

Multitasking

Calm demeanor

Customer service

Job description

Customer Care Specialist - Oshkosh

• GREAT company culture!
• Full time hours, flexible schedule (days, evenings, rotating weekends)
• Insurance benefits
• 7% company contribution toward retirement - 401k plan & Employee Stock Ownership Plan (ESOP)

Company Overview

WG&R’s Vision is to be world-class in the eyes of our customers and employees. Since 1946, we have been serving communities around Northeast Wisconsin, and developing ourselves into a highly effective team that plays to win (we sell three times more furniture than our nearest competitor). Did we mention we're employee owned?

Purpose

Serve as a brand ambassador who consistently delivers exceptional service to both internal and external customers, creating memorable experiences at every touchpoint.

What You’ll Do

• Welcome customers with a friendly, professional first impression and connect them with a Sales Associate
• Answer incoming phone calls and assist customers with questions, payments, and general order support
• Coordinate customer pickup orders and ensure smooth day-to-day store operations
• Work collaboratively with teammates across departments to provide a world-class customer experience
• Resolve customer questions and concerns with professionalism, care, and a solution-focused approach

What You Bring

• Ability to work a mixed schedule of days, evenings, and rotating weekends
• Flexibility to adapt to a workload that changes with the seasons and time of week
• Strong multitasking skills to manage competing priorities effectively
• A calm and confident presence to respond quickly in escalated situations, helping to de-escalate and resolve issues professionally

Benefits and Perks

• $16+/hour, based on experience
• Employee Stock Ownership Plan (ESOP)
• Fun, family-oriented culture
• Health, dental, and vision Insurance
• Company contributions into your Health Savings Account (HSA)
• Company paid life and disability insurance
• 401k with company match (pre‑tax & Roth options)
• Paid vacation
• Employee Assistance Program (EAP) for employees and their family members
• Employee Discount

Come work for an organization who wants to see you succeed both personally and professionally!